55 of 62 people found the following review helpful
Great company and customer service,
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This review is from: Baby Banz Retro Banz Oval Baby Sunglasses (Eyewear)
I bought a pair for xmas for my 2 year old. She loves her "gwasses" and when ever sunny asks for them. Well just last week, over 3 months since purchase the frame cracked and a lense fell out. I couldn't get it glued and so contacted the company directly. I was contacted within 24 hours by 3 people for the US and Australia. Every one was great and wanted to get me a replacement pair ASAP. There was no bickering or hesitance - simply how can we get you a new pair quick. This is the epitome of customer service in my book. I have 3 little ones and a 4th on the way and you can bet that due to my customer service experience I will be buying more from this company. Truly customer service can make or break a happy customer. I recommend anything from this company.