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Customer Review

367 of 370 people found the following review helpful
5.0 out of 5 stars Nice Secure Case - Updated, December 17, 2012
Verified Purchase(What's this?)
This review is from: iPod Nano 7 Case - roocase Ultra Slim Fit (Clear) Shell Case Cover for Apple iPod Nano 7 (7th Generation) (Accessory)
the ipod slides in perfectly although it does not securely hold the unit. holding you ipod from the side and turning it upside down will tend to slide the nano out of the case... side buttons are not easily accessible with this case as well specially the middle button for skipping or replaying the songs...

Update:

I was surprised to get a call from the seller inquiring about the problem (I usually contact them first before anything gets resolved and usually these calls turns out unpleasant). She offered a replacement right away suggesting that I may have gotten a defective item. Two days after the call I got the replacement and to my surprise this one does not let the ipod nano slides out when holding it upside down.

This purchased has been an A+ experience for an outcome of quality product and customer experience.
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Tracked by 3 customers

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Showing 1-5 of 5 posts in this discussion
Initial post: Dec 17, 2012 1:36:06 PM PST
Dear John Jahsen M. Panes "JohnJahsen",

Thank you for taking the time to speak with me today and allowing me the opportunity to resolve the problem on your order! As promised, I am sending you the replacement case I personally tested with the Nano 7 and it is, indeed, very secure. I have also just emailed you with the new tracking number.

Again, I apologize for the inconvenience! If you have any questions, please feel free to contact me at 866.686.1800 Mon thru Fri 9:30AM - 5:30PM PST and I would be happy to further assist you.

Kind Regards,

Florence
Customer Care

In reply to an earlier post on Aug 31, 2013 5:26:43 AM PDT
KUDOS TO YOU! After reading this I am now buying your product.

Posted on Oct 18, 2013 2:50:45 PM PDT
Steve says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Apr 17, 2015 12:50:34 PM PDT
Sharkbyt says:
Based on this level of customer service I am placing my order now. Nice Job!

In reply to an earlier post on Feb 18, 2016 11:20:20 AM PST
I second the KUDOS! I, too, will order your product...TODAY!

Best,
Dr. "Von" S.
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