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Customer Review

4 of 6 people found the following review helpful
2.0 out of 5 stars Not Too Happy, September 18, 2012
By 
This review is from: ASUS VS238H-P 23" Full HD 1920x1080 2ms HDMI DVI-D VGA Back-lit LED Monitor (Personal Computers)
Length:: 0:20 Mins

I got three of these for a "cheap" multitasking / nVidia Surround setup running off a GTX 680. For the first two months or so they were great, and aside from the problem I will mention later, they are still great. Plenty of brightness, colors are ok..., and great response time with no ghosting. It did take a little tweaking getting the colors as close as possible and two out of the three monitors were the same, the third was tinted more blueish white. About maybe two months in or so, my center monitor got a stuck red pixel in the top right corner while playing Mass Effect 3. At first it was flickering so I turned off the monitor and turned it back on and it went away for a few moments then came back. I tried various stuck pixel fixers and it was only until 3 hours of flashing colors across the screen. The next day, it was back again, so I decided to the color burn to run for 10+ hours overnight. Woke up next morning with it still there. I figured that it was out of the way enough so I just switched that center monitor for the one on the outside right of the arm (triple monitor arm). A few days later, after rearranging the monitors, the new center monitor (previously on the outside right) got a green stuck pixel in the lower right center region (see vid for locations of each). This is just unacceptable, and while writing this, I'm just waiting to see how long until the third monitor develops a defect, maybe a stuck blue pixel just so I have one in each color. The monitors themselves are Ok, moderate backlight bleeding, acceptable viewing angles at least for my setup and good enough text reading and colors. These replaced their CCFL equivalent that I had for 3 years and had no problems whatsoever. I can't go back to those because I sold those to purchase these, now I am kind of regretting that. The Defective Pixel policy is also unacceptable, though it is the standard for a lot of companies. Being on a college budget (meaning none), I can't afford any of the higher end fancy IPS or VA panel monitors with better Quality Control. So pretty much I am stuck with 2 defective monitors and one with a slight blue tint. They are great, thin light and internal power supply, I just wish that they didn't break so soon... or at all for that matter. If you go for one, hope yours doesn't have this problem.
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Showing 1-3 of 3 posts in this discussion
Initial post: Sep 27, 2012 5:24:33 PM PDT
ASUS Support says:
(MANUFACTURER)
Dear Chris,

I apologize for the pixel issue. Please contact me at cl-celeste@asus.com I would like to provide with further assistance. Otherwise, feel free to send me an email if you have any questions, comments or concerns regarding this product.

Sincerely,
Celeste
ASUS Customer Loyalty

Posted on Dec 9, 2012 8:52:05 PM PST
A. Lans says:
this is why you should buy monitors from local store, the dead pixel you can easily replaced them with a new one, I learned my lesson on buying monitors online, always have dead pixel here and there, it is worth paying tax buying it locally than saving $20 or less for a monitor with dead pixel that annoys me.

Posted on Feb 21, 2013 10:23:35 AM PST
P. CRAMER says:
One dead pixel and you give this Great monitor a 2? I gotta say dude, whatdaya want for a 120.00 dollar monitor? I have three and no dead pixels.
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