Customer Review

83 of 91 people found the following review helpful
3.0 out of 5 stars Nice camera but mal-functioned in 90 day warranty period, May 25, 2010
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This review is from: Sony HDR-CX110 High-Definition Handycam Camcorder (Camera)
We really do like our Sony HDR-CX110 high def Handycam camcorder. It is easy to use and takes beautiful high def videos. Unfortunately, our camera had to be returned to Sony for repair during the 90 day warranty period. This is the description of the problem I provided to Sony with the returned camera: "When viewing door of Handycam is opened, it responds with a message: "the viewing lens cover might be closed, check the cover" regardless of whether the lens cover is open or closed. The viewing area of the screen is dark even with the lens open (not covered), but in other respects normal. It will actually record videos and take pictures but the picture and video recorded is blank/dark. Audio (when recording a video) does record and play back."

I hope the camera they return to me is more reliable. They will provide a new 90 day warranty period. I have to pay shipping to the Sony repair center but they will pay shipping when they return a functioning camera to me. Luckily the problem started just before the 90 day warranty period expired. They will cover both parts and labor. Given this experience, I would suggest purchasing an extended warranty for this camera.
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Comments

Tracked by 3 customers

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Showing 1-10 of 12 posts in this discussion
Initial post: Jul 15, 2010 8:14:21 AM PDT
John Currie says:
I currently have a Sony Handycam DVD308 that is one and a half years old. Sony wants $171.00 to fix it with a 90 day warranty on the repair. My question is should I take a chance and buy another Sony? Is Sony now making a better product?

In reply to an earlier post on Dec 1, 2010 2:05:38 AM PST
GMPullman says:
So tell us...
Did your replacement camera arrive and are you satisfied with the Sony warranty performance?
Would you buy this model again?

Posted on Dec 8, 2010 12:02:36 PM PST
Gensoul says:
How do we purchase a warrenty on Amazon ?

Posted on Apr 13, 2011 10:54:19 AM PDT
C. WANG says:
I just got one from Amazon yesterday. Unfortunately, the same problem happened and I could not even open the len cover. The screen was dark and you could actually record. It looks this is a known issue to this video camera. Hmm ...... Sony's product quality is getting worse. I need to consider buying the product from other brands/vendors.

Posted on Jul 21, 2011 9:54:04 PM PDT
I bought the Sony HDR CX110 about 6 months ago and I haven;t had any problems with it and I really abused mine. I dropped it 3 times and almost accidently kicked it across the room with my foot wrapped around the power cord--real genius at work here! I see that some of you are getting bad versions of this camcorder and that is sad cause this model delivers on good picture quality. Sony needs to make quality standard in all their products
or people will not buy them. I hope mine does not start doing this either. Kenn

Posted on Aug 30, 2011 12:07:36 PM PDT
It is Aug 30, 2011. My camera was fixed over a year ago and returned to me and I haven't had a problem with it since. The videos it takes continue to be beautiful. Of course, the files are rather large but that's the trade off for the high definition.

In reply to an earlier post on Aug 30, 2011 12:09:13 PM PDT
It is Aug 30, 2011. My camera was fixed over a year ago and returned to me and I haven't had a problem with it since. The videos it takes continue to be beautiful. Of course, the files are rather large but that's the trade off for the high definition.

Posted on Dec 7, 2011 2:23:25 PM PST
So, does this model (HDR-CX110) also record sound?... or is that reserved for the costlier model they want to upsell to buyers?

In reply to an earlier post on Dec 7, 2011 9:15:42 PM PST
Yes, it does record sound.

In reply to an earlier post on Dec 16, 2011 2:09:03 PM PST
Zoe says:
Does this come with a flash to take videos in low light?
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