24 of 25 people found the following review helpful
Fantastic watch! But there's a software glitch,
This review is from: Citizen Men's JY0000-53E "Skyhawk A-T" Eco-Drive Watch (Watch)
First of all, let me say that I absolutely love this watch! There's little I can add to the other reviews except to say that it's all I hoped it would be and I'm VERY pleased with mine. Since I'm sort of a gadget freak, this timepiece is perfect for me.
There is something you should know, however: Certain versions of this watch have a software bug which will cause them to display the date incorrectly starting in 2010. Citizen is aware of this problem and will reprogram the watch free, but the bad news is that you have to send it in to their repair center. Whether your watch is affected depends on the serial number on the back; a call to Citizen (800-321-1023 in the U.S.) will verify whether you need to send yours in.
So, knowing this, why do I still give this review five stars? Well, the watch is awesome, and the fact that Citizen is proactively dealing with the problem is very impressive. I placed two calls to the number above today and they were very courteous, efficient, and helpful. Kudos to this company for excellent customer service and excellent products.