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Customer Review

176 of 183 people found the following review helpful
5.0 out of 5 stars Great frame and great company, May 9, 2014
Verified Purchase(What's this?)
This review is from: Nixplay Original 12 Inch WiFi Cloud Digital Photo Frame. iPhone & Android App, Email, Facebook, Dropbox, Instagram, Flickr, Picasa (W12A) (Camera)
UPDATE: Upping to 5 stars (from 4) because I am really enjoying the frame overall the issues I mentioned aren't worth docking 1 star.

I bought one of these the first day it was available for sale and I was initially disappointed. The frame did not perform like the W08A I had purchased. However, after the the software update I received 5/8/2014 (version 1.7), it seems to be working well and I am now very happy with the frame, and I even ordered a 2nd one!

I have 3 suggestions for the frame.
1) Slideshows need a random playback option, and from what I read on their support forums, this is in the works.
2) I would like to be able to configure a DND time period, where the frame is asleep and the motion sensor is disabled. The reason for that is that I have one frame in my bedroom and don't want it kicking on during the night for any reason (and I am too lazy to turn it on/off manually everyday).
3) I would like higher resolution screen (comparable to a retina iPhone's PPI).
I'd actually edit my rating to 5 stars if the first 2 are addressed.

Also, this frame has VESA mounting holes underneath a slip cover on the back. Their product description does not mention that like it does for their non-cloud frame.

Finally, NIX seems like a great company that stands behind their products. The unit I ordered had one bad pixel, and after I contacted NIX, I had a new (perfect) frame in my hands the next day.
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Showing 1-5 of 5 posts in this discussion
Initial post: Jul 29, 2014 8:07:32 AM PDT
Danielle Schofield says:
Do the iCloud, facebook, and other icons always appear on the bottom of the screen or only when you want to access them?
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In reply to an earlier post on Jul 29, 2014 8:17:33 AM PDT
N. Palmer says:
Those icons never show on the frame. All integration happens on the website. Also FYI there is no iCloud support as of 7/29/2014.
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Posted on Aug 10, 2014 10:30:51 AM PDT
Kevin says:
I'd love to have a retina digital photo frame too, but at 12" it's gonna cost you at least $500.
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Posted on Sep 3, 2014 2:03:20 PM PDT
Phillip J. Kortas says:
The Nixplay 12" screen is a great product. After initial "teething" issues with it, it works just fine now and I am happy with the larger display compared to my old Kodak "Pulse" frame. Nixplay customer support is outstanding. My customer service rep there is Mr. Daryl Baccay, and he walked me through the initial set-up of the frame a few weeks ago. On Labor Day, I experienced an issue that I wanted addressed, so I typed out an e-mail to him expecting an answer a few days after that. Daryl e-mailed me back ON LABOR DAY, a day off for him, and further followed up with me on September 2nd and 3rd. Outstanding product, even better support.
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In reply to an earlier post on Oct 11, 2014 3:29:06 PM PDT
roxismama says:
Phillip, this is good info., especially the support from Nixplay. Customer support will be necessary as I'm not as techie as i like to think I am. I am considering one of these for my Christmas Wish List and I want to get the best, as I will only need one...
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Review Details

Item

Reviewer

N. Palmer
(REAL NAME)   

Location: Belleville, MI

Top Reviewer Ranking: 25,720