20 of 20 people found the following review helpful
Love the luggage but not the vendor...,
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This review is from: Rockland Luggage 4 Piece Luggage Set (Apparel)
I purchased this luggage set to use on a trip I was taking across the US, as well as for future trips. I was impressed by the variety of colors and patterns, and the price was very reasonable which was a huge plus. But I guess the saying 'you get what you pay for' holds true, at least in this case. I received the luggage in a timely fashion and loved it immediately. I used 3 of the 4 pieces of the set for my trip and when I arrived at my destination I noticed that one of the ouside pocket zippers on the largest suitcase had popped off in transit, and the zipper was broken and non-functional. I know it was there when I packed because I had put some items in the pocket, which thankfully were still intact despite the missing zipper. When I arrived home, I followed the instructions on the tag for exchanging problem merchandise that was included with the luggage. It provided an address where to send a check for $25 and letter stating the reason for the exchange. I did this back in February (2012) and still have not heard back from anyone anywhere. My check has not been cashed to date, so who knows where or what this address was. Again, considering the economical price of the luggage, I can understand that perhaps over time it would not stand up to an expensive leather set or something comparable. However, to have a problem halfway thru my first trip with the suitcase, and then not to hear anything back from the company is somewhat disheartening. So, although I do love the luggage, I would like to also know that the company stands behind its products.