Customer Review

The manufacturer commented on the review belowSee comments
13 of 14 people found the following review helpful
1.0 out of 5 stars Poor Quality & Batteries are NOT included, August 17, 2011
This review is from: Goal Zero 19006 Guide 10 Adventure Kit with 4 Goal Zero AA Batteries (Sports)
Bought this to use for some mobile power. The description says "batteries included", but no batteries are included. In fact, the battery pack comes with a card that says "Batteries Not Included". Why sell this as batteries included and not supply them? I really dont care if they do or do not come with the product, but at least give me an opportunity to get everything I need. Now I need to go get some nimh batteries. As for the rest of the product. The panels seems nice. The battery pack is very cheap. It feels like the entire thing could break at any time. In fact, the front case popped off when opening it. The on and off switch really sucks. $39.95 for this thing. Wow! Complete overpay. Nice idea...bad execution. Returning product.
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The manufacturer commented on this review(What's this?)
Posted on Sep 1, 2011 10:49:16 AM PDT
Mr. Lewis,
We apologize that you received the unit without AA Batteries. We sell the Guide 10 Adventure Kit with or without batteries and it appears as though you got the unit without batteries. We would love to send you a set of AA batteries. Please call 888-794-6250 ext. 1, describe the problem, and we will take care of it. We want you to receive the product you paid for. This kit is the ultimate solar charger for your smaller handheld devices and we want you to enjoy your experience with our products.
 
 
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A comment by the manufacturer   (What's this?)
Initial post: Sep 1, 2011 10:49:16 AM PDT
Mr. Lewis,
We apologize that you received the unit without AA Batteries. We sell the Guide 10 Adventure Kit with or without batteries and it appears as though you got the unit without batteries. We would love to send you a set of AA batteries. Please call 888-794-6250 ext. 1, describe the problem, and we will take care of it. We want you to receive the product you paid for. This kit is the ultimate solar charger for your smaller handheld devices and we want you to enjoy your experience with our products.
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Location: Omaha, NE

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