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Customer Review

36 of 37 people found the following review helpful
1.0 out of 5 stars Be Wary of Pro-Form Warranty Service!, January 19, 2008
By 
Be very careful when deciding to purchase from Pro-Form based on their stated warranty: I purchased a SpaceSaver 500 based upon the product packaging, which listed a 10-year frame warranty and one-year parts and labor. When I got the thing fully out of the box and dug the instruction manual out, the warranty there claims a 90-day parts and labor, with the customer having to either (1) pay for an on-site visit, or (2) pay shipping both ways to return a defective part for depot repair. I called Pro-Form to ask, and after about 15 minutes on hold and a couple of hand-offs to other people, a fellow in "marketing" said that all their frames now have a ten-year warranty (once he said "lifetime"). I asked him to either send me something in writing or point me to the warranty coverage statement on their web site, he couldn't do it. Seems to me they're counting on customers to figure it's not worth the time and effort to return such a heavy, bulky item when they find out their warranty is other than what they thought they'd purchased ....

This was my second (and last!) Pro-Form purchase: the first machine broke at a frame weld after about 15 months of moderately heavy (two times a day during the week) use. I figured they must have improved the frame design to be able to offer such a long frame warranty, but no such luck: the new model's built identically to the old, and it's liable to break exactly the same way (where the vertically mounted tube meets the main frame).

Oh, there's a pamphlet in the packaging offering to sell customers an extended warranty, too, which kicks in 90-days after purchase ....
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Location: Panama City, FL USA

Top Reviewer Ranking: 472,541