6 of 6 people found the following review helpful
Meticulous and thoughtful community manager guide,
This review is from: Buzzing Communities (Kindle Edition)
If you ask most people about the "rules of community management," they will shrug and toss out a platitude like, "be nice to people."
But if you dig beyond the surface, community management is both an art and a science. Practitioners must start paying respect to both aspects of the profession in order to get the respect they deserve.
It's a tough, 24/7, under appreciated job, and you must love it in order to do it well.
Rich Millington is someone who has been in the trenches of community management since he was a teenager, and his new book, "Buzzing Communities: How to Build Bigger, Better, and More Active Online Communities" is a meticulously documented handbook. Veterans and novices alike will find wisdom in this book, which has actionable ideas on virtually every page.
Do you have a methodology for measuring your community's success? Have you produced a community welcome mechanism? Are your volunteers trained?
Richard provides insights into the nuts and bolts of running a successful community, in simple, understandable language. Along the way, each area includes key metrics to track, allowing the reader to not only implement the concepts, but also to follow up and measure how their own implementation worked (or didn't).
Each community is different, but human behavior is well researched and well documented. Buzzing Communities offers strategies that tie together the best ideas in both community management and behavioral science.
I enjoyed this book, and am happy to recommend it to anyone who is responsible for building or managing an online community.