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Customer Review

11 of 12 people found the following review helpful
5.0 out of 5 stars Decent External Drive With Lots Of Space, April 25, 2012
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This review is from: WD My Book Live Duo 4TB Personal Cloud Storage NAS Share Files and Photos (Personal Computers)
Received the 4tb My Book Live Duo and plugged it in and nothing worked. Didn't know if the enclosure was bad, the drives were defective or the power adapter. Lucky for me I have a friend who lives about an hour from me who had the same exact model that was working so I carried the entire package over to his house and plugged the drive into his power adapter and everything came up fine. Checked my power adapter and found out it was dead on arrival. Drove back home and decided not to bother going about returning the entire package because of the time waiting and bulky size so i decided to contact western digital and see if I could just purchase one of the adapters online. They were out of stock and because the power adapter has such an unsual power rating 36-watts, 3-amps, 12-volts I was unable to locate a universal adapter that would work locally. Had to order one here on Amazon for about 19 bucks plus 2 day shipping. It arrived and worked perfect so far. E-mailed western digital about the power adapter and they said they would ship one out to me free of charge. Still currently waiting for that free of charge adapter so that i could have a spare in the event the one i purchased died. The drive connected to my 1 gigabit network and file transfer was really impressive, no complaints there. However, if you are watching a blu-ray quality movie on two seperate media players, the drive has a tendency to give a small frame freeze almost in the middle of the movie but then it does'nt appear after that. I don't know if it will be able to handle three media players watching blu-ray quality movies at the same time hoepfully it will work when i get my third media player to test it. As for the RAID feature, it sems to work so far but can't tell how reliable it is since I just recently began using this product (Aprox: 2-weeks) I hav'nt noticed much heat buildup.

July 12th 2012 - Ugrading to 5 stars.
Received the power adapter from western digital so now i have two adapters. The one i purchased and the RMA one. So far the drive is working great. If you disable the power down feature, you won't notice the small freeze frame problem which seems to be when the drive is powering down after a certain amount of time being used. I'm not quite sure if this is the reason or if it's the raid part but it's gone when the power down feature is disabled, it could also be the latest firmware upgrade. I now have three wd tv hubs connected and they all run fine on gigabit network at the same time. Amazing!! Don't try that with wifi cuz the wifi can only support 1 person at a time. I'm pleased so far with the drive and i've already ordered another 4TB duo. I didn't order the 6TB because my network is mixed with several older 32bit machines. I'm sure the folks who gave this product a bad rating may have gotten a bad batch or were in that percentage of unlucky consumers. However, i'd tell em to return the product and try again cuz it's really a good product!

Update November 23rd 2013
I now own 3 of these NAS drives and the original one is still going fine. They are used everyday for running videos, mp3's and viewing digital photos, Just to let everyone know that they are still working!
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Showing 1-1 of 1 posts in this discussion
Initial post: Aug 9, 2013 11:54:05 PM PDT
Last edited by the author on Aug 10, 2013 12:08:55 AM PDT
miketheman says:
It's now Aug 10th 2013 and I just wanted to let everyone know that I'm running two of these my book live duos. The original one is working perfect but the one I purchased after the initial one seems to have a problem with either the Ethernet or the internal mainboard because the drives were taken out in pairs and placed in the working enclosure and they came up fine without any problems which leaves me to believe that it is something inside of the enclosure that went faulty. I'm praying that western digital will sell the enclosure or just RMA the enclosure and let you keep the original drives since I need the data on them and I've got nothing of that size currently that could take all the data. If not, then i'm forced to buy another my book live duo and keep the new drives as backup drives for some other NAS product. However, I still think this product is a good product and since i'm running three wd tv devices to these duos they are performing pretty good to me. My wife, my daughter and I can watch three different movies at the same time in Blu-ray quality from a single enclosure at the same time without seeing a glitch.
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