Customer Review

1,742 of 1,792 people found the following review helpful
2.0 out of 5 stars An expensive way to smell poo, September 18, 2007
This review is from: CatGenie-Self Washing, Self Flushing Cat Box (Misc.)
Cat Genie takes the small unpleasantness of daily cleaning the litter and it saves it up and releases that unpleasantness as one big unscheduled, unpleasant inconvenience every week or two. Advanced monitors will ensure that the device failure will occur during the workday, as you prepare for your important meeting with your prospective client. Nothing like cleaning out wet cat poo in your nicest suit. Or, you may be pleasantly awoken in the middle of the night by the repeating three beeps of "there's poo and hair in the hopper." You will become more familiar with your cat's feces every day as the cat genie gently fills your home with the aroma of baking excrement. Plus, you get to pay over $300 for technology that was "designed" and built for less than $2. The "processor" unit was designed in 1967 and allows all the functionality of the most advanced microchip devices of its era. It has both on and off modes. (Note: off mode available only while unplugged.)

Actually, the real reason for the high cost of the device is to cover the costs of all the customer support that they must provide and to cover the costs of all of the returned units. The question is not IF, but WHEN you will find yourself hunched over your cat's feces floating in a pool of fetid water, picking small plastic pellets out of the opaque, pungent water with your fingers so that you can get the device put back together.

And your cats will thank you by depositing their love bundles beside the machine that's half filled with water and beeping away forlornly if you happen to be away when it fails.

We have three cats, they had no trouble adjusting to the machine over about a week. The small plastic pellets getting everywhere in the house is not really any big deal. Roomba takes care of most of them well. We've now had the machine for three months. We received a replacement base last week for a leaky drain hose. We've called their customer service line enough times that we now know the "secret" diagnostic techniques of their experts. We don't know if we're going to keep it or return it. If we keep it, we're definitely going to install an exhaust fan in the laundry room, and set it to a timer to go when the unit is on. For some reason there are little bits of poo that fall between the tines of the hopper, and they get slow baked every time the unit dries itself. The stench is really outstanding. It's hard to describe. I'm a doctor, and I've rarely ever smelled anything so bad.

My recommendation is to wait for the next generation cat sanitation solution. That device will need to be a complete redesign to solve the myriad of problems with this unfortunate device. To say something positive, the customer support line is manned by kind, well-meaning kids who really do feel badly that you're having a hard time with your mechanical poo soup maker.

If you do buy this device, get some thick rubber gloves and a couple of towels that you won't use for anything else.
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Comments

Tracked by 8 customers

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Showing 1-10 of 167 posts in this discussion
Initial post: Oct 7, 2007 10:09:51 PM PDT
B. Michalik says:
I'm sorry you are having a hard time with the device. But, you have me laughing at the Poo soup maker comment.

Posted on Oct 8, 2007 5:24:03 AM PDT
Gone2lunch says:
LOL thanks for the heads up! XD

Posted on Oct 12, 2007 1:50:56 PM PDT
J. Schoenly says:
This is quite possibly the funniest review I have ever read on Amazon. Well done! I was seriously laughing uncontrollably after the first line or two. Guess what I will NOT be buying for my precious cats?

Posted on Oct 22, 2007 11:05:46 AM PDT
I needed to use the peoplegenie after reading your review. thanks so much!

Posted on Oct 22, 2007 11:06:14 AM PDT
[Deleted by the author on Oct 22, 2007 11:07:05 AM PDT]

Posted on Oct 24, 2007 8:37:29 PM PDT
Michelle says:
LOL! Actually I was wondering about the drying feature, and how that might smell.

Posted on Oct 26, 2007 5:32:21 PM PDT
Tammy says:
I haven't read such a great review in a long time. I am sorry that I am laughing (quite a bit actually) at your expense. Your description and word choices gave me a chuckle. VERY VISUAL. I was thinking of getting one but I haven't quite gotten fed up with the plain litterbox. I use litter from a big box store (BJ's brand) and that is the best litter I have found thus far. I have a Ragdoll ... which is a very large breed and I wonder if he could fit his fat as* in this contraption? I see that it also takes about 30 minutes for a cleaning cycle ... what happens during that time if your cat needs to go? I constructed a cardboard walk in area with high sides and the cardboard contains any stray litter and it is easy to just vacuum out. For a litter pan I bought a black, plastic cement mixing pan from Home Depot. It is large and spacious. I clean it twice a day and my cat is pretty happy. I also have this in the basement under the stairs. I think my cat would freak out at all the noise. What about power failures. I guess you have to have an old-fashioned unit on stand-by. Thanks again for your review!! -Tammy

Posted on Oct 26, 2007 5:32:48 PM PDT
[Deleted by the author on Oct 26, 2007 5:33:53 PM PDT]

Posted on Nov 5, 2007 5:46:04 PM PST
D. Day says:
OMG, I haven't laughed this hard in a long time. THANK YOU!!!

Posted on Nov 6, 2007 10:03:11 AM PST
I purchased the Cat Genie in late September. After having the unit up and running during the day, the compression fitting that came with the unit failed in the middle of the night and flooded my house. My Insurance Adjuster called the Cat Genie people. Response, we have never had that happen before. Well it has been 5 weeks and I have another 7-10 days of reconstruction. If you are going to purchase this I would advise having a plumber hook it up using approved plumbing parts. I was certainly hoping for something other than what I got..............
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