Customer Review

1 of 1 people found the following review helpful
4.0 out of 5 stars Good Solid Computer, October 13, 2012
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This review is from: ASUS G55VW-ES71 15.6-Inch Gaming Notebook (Black) (Personal Computers)
My experience with the computer was great at first then i started encountering some problems. It has taken me awhile to figure out exactly what was wrong with it, but i think i have fixed it over a month later. My problems consisted of the computer freezing ever so often for about 1 sec, this happened randomly but usually every 10 min or so. I figured out that my BIOS were old and flashed them this solved the problem of it freezing, then i encountered another problem of the video and sound hanging kind of like SUPER slow motion for videos i streamed online, this problem i found out which was very hard to find was from the latency issues. Its caused by the sound and video not being able to communicate. So i changed some of the sound settings that were on the computer and it seems to have solved my issue. Over all the computer has amazing graphics and is built like a brick. It has an amazing exaust and is very quiet. Love the computer other than its random freezing and hanging, which only lasted a second. So over all 4 stars because of the errors in the BIOS and Latency issues which were just very small inconveniences.
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Showing 1-1 of 1 posts in this discussion
Initial post: Oct 29, 2012 4:50:50 PM PDT
ASUS Support says:
(MANUFACTURER)
Dear JAY,

Thank you for your review on our G55 gaming laptop. We definitely appreciate your feedback and comments. I apologize for the issues you initially encountered with the system. I am glad, though, that you were able to figure out how to resolve the problems. For future reference, if you ever run into an issue that you can't figure out, please feel free to e-mail me for support. I can be reached at cl-tien@asus.com. I'll be happy to help you out.

Best Regards,

Tien
ASUS Customer Loyalty
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4.2 out of 5 stars (52 customer reviews)
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