Customer Review

33 of 35 people found the following review helpful
1.0 out of 5 stars Unable to maintain connection, April 29, 2009
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This review is from: Cisco-Linksys WRT320N Dual-Band Wireless-N Gigabit Router (Personal Computers)
Linksys by Cisco WRT320N Dual-Band Wireless-N Gigabit Router
We were connecting a Vista laptop running a Dlink N adaptor, a MAC laptop and a wired Vista desktop. This home/office configuration previously operated on a Linksys wireless G router. We have been using Linksys routers for several years. When the older G router finally failed, we stayed with the same vendor. We purchased a new Linksys WRT320N. Initially the WRT320N connected and appeared to be much faster and better. A few hours later we started having connection trouble. Our MAC laptop would lose the connection and need to be reconnected using the SSID and the wireless password. Both the MAC and the Vista laptop would separately lose connectivity to the WRT320N network. Our wireless distance was about 20 feet from the WRT320N router. Sometimes when we attempted to connect using wireless we would not see our network in the list of networks that we can connect to. Other networks around the neighborhood were visible. Once connected, the router was unable to maintain any type of load such as wirelessly watching a movie. An internet movie would fail in less than 5 minutes time.

PROS:
The wired connections seemed to work well. Wired router response time was good.

CONS:
The WRT320N ran very hot. We were careful to position the router to receive maximum air flow.
Under ideal conditions, Individual wireless sessions would randomly lose connection.
Under ideal conditions, Wireless connections were difficult to establish.
Under ideal conditions, Wireless connections could not support a consistent load.

SUMMARY:
After many hours of trying to fix connection trouble, we decided to pack it up and return it. We replaced it with a Netgear 3500. Once installed, all of the connection issues vanished. Wireless movie viewing worked without a hitch. Netgear wireless throughput was fast and good.
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Showing 1-2 of 2 posts in this discussion
Initial post: May 23, 2009 5:18:38 PM PDT
Jack says:
I forgot to mention - the first thing we did was load the most current firmware from the website. In general, this is the best practice for any vendor's routers.
- Jack

In reply to an earlier post on May 30, 2009 9:19:29 AM PDT
SH says:
I could see why the router would run extremely hot. Linksys and their new ugly design is the worst thing for airflow. I used a few routers with this ugly shape and they were extremely hot as well. You would think the company got the hint from the wrt310n that gets so hot it could damage a person. I switched to Buffalo routers, they work much better than Linksys and of course they look really good in front of this ugly ashtray UFO Linksys crap.
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Location: Columbus, GA

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