Safety Month botysf16 Amazon Fashion Learn more Discover it CaseLangVeirs The best from Bose just got wireless Fire TV Stick Sun Care Patriotic Picks STEM Amazon Cash Back Offer AnnedroidsS3 AnnedroidsS3 AnnedroidsS3  Amazon Echo  Echo Dot  Amazon Tap  Echo Dot  Amazon Tap  Amazon Echo Starting at $49.99 All-New Kindle Oasis Best Camping & Hiking Gear in Outdoors
Customer Review

47 of 51 people found the following review helpful
5.0 out of 5 stars Great Case and Superior Customer Service from Griffin, March 23, 2013
By 
Verified Purchase(What's this?)
This review is from: Griffin Technology Survivor for iPad mini, Black/Black (GB35918) (Personal Computers)
I ordered this for my new iPad mini. It was easy to put on and provides great protection for the device. I was disappointed in the screen protector part, however, since it had small "rainbow" spots on it in various areas and scratched very easily. I had been careful not to wipe it with anything abrasive but there were scratches on it within the first week of use. The rainbow spots were very distracting as well. I contacted Griffin via their email contact form on their website, to find out if I could replace just the screen protector portion of the case. To my surprise, I received a reply back within a day apologizing and saying that I must have received a defective unit. The said they would send me out an entire new case and that I didn't need to send the old one back. I replied back with their requested information ( a couple of pictures of the problem) and heard back within the hour! As promised, they've sent me the new case and this screen protector does not have the rainbow spots and so far hasn't scratched at all. It even feels more sturdy than the one that came with the first case. I am totally impressed with Griffin's customer service. It is no doubt, the best I've seen for an Internet purchase, in a really long time! Highly recommend this case and Griffin as a company. I will definitely look at their products first in the future.
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No

[Add comment]
Post a comment
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Amazon will display this name with all your submissions, including reviews and discussion posts. (Learn more)
Name:
Badge:
This badge will be assigned to you and will appear along with your name.
There was an error. Please try again.
Please see the full guidelines here.

Official Comment

As a representative of this product you can post one Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
The following name and badge will be shown with this comment:
 (edit name)
After clicking the Post button you will be asked to create your public name, which will be shown with all your contributions.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.  Learn more
Otherwise, you can still post a regular comment on this review.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
 
System timed out

We were unable to verify whether you represent the product. Please try again later, or retry now. Otherwise you can post a regular comment.

Since you previously posted an Official Comment, this comment will appear in the comment section below. You also have the option to edit your Official Comment.   Learn more
The maximum number of Official Comments have been posted. This comment will appear in the comment section below.   Learn more
Prompts for sign-in
  [Cancel]

Comments

Track comments by e-mail
Tracked by 2 customers

Sort: Oldest first | Newest first
Showing 1-5 of 5 posts in this discussion
Initial post: Mar 28, 2013 5:15:39 PM PDT
TSends says:
Wish I had read sooner, returned mine cuz it had rainbow spots as well and I thought it was like that!

Posted on Mar 28, 2013 5:15:41 PM PDT
[Deleted by the author on Mar 28, 2013 5:16:04 PM PDT]

Posted on Nov 19, 2013 1:14:52 PM PST
J Lech says:
I am on my third iPad mini griffin survivor protector case. All three have had tons of the rainbow pattern. Griffin replaced the first 2 and I give up. Is there a protective film on the iPad mini that has to be removed?

Posted on Jan 19, 2014 9:56:44 PM PST
I'm having the same problems with mine; "rainbows" all over the screen and a scratch already, even though I am careful in cleaning it and using it. Have you tried using a clear stick-on screen protector in addition to this Survivor case? I wonder if that will help.

In reply to an earlier post on Jan 20, 2014 6:58:23 AM PST
J Lech says:
I love your name. I thought I was the Queen of Returns. Cute. Im a returnaholic. No I havent tried that. I had Griffin replace 3 of them and all 3 of them had the rainbow pattern. Have you tried the clear stickon protector yourself.
‹ Previous 1 Next ›