31 of 34 people found the following review helpful
Great Case and Superior Customer Service from Griffin,
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This review is from: Griffin Technology Survivor for iPad mini, Black/Black (GB35918) (Personal Computers)
I ordered this for my new iPad mini. It was easy to put on and provides great protection for the device. I was disappointed in the screen protector part, however, since it had small "rainbow" spots on it in various areas and scratched very easily. I had been careful not to wipe it with anything abrasive but there were scratches on it within the first week of use. The rainbow spots were very distracting as well. I contacted Griffin via their email contact form on their website, to find out if I could replace just the screen protector portion of the case. To my surprise, I received a reply back within a day apologizing and saying that I must have received a defective unit. The said they would send me out an entire new case and that I didn't need to send the old one back. I replied back with their requested information ( a couple of pictures of the problem) and heard back within the hour! As promised, they've sent me the new case and this screen protector does not have the rainbow spots and so far hasn't scratched at all. It even feels more sturdy than the one that came with the first case. I am totally impressed with Griffin's customer service. It is no doubt, the best I've seen for an Internet purchase, in a really long time! Highly recommend this case and Griffin as a company. I will definitely look at their products first in the future.
Tracked by 2 customers
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Showing 1-5 of 5 posts in this discussion
Initial post: Mar 28, 2013 5:15:39 PM PDT
Wish I had read sooner, returned mine cuz it had rainbow spots as well and I thought it was like that!
Posted on Mar 28, 2013 5:15:41 PM PDT
[Deleted by the author on Mar 28, 2013 5:16:04 PM PDT]
Posted on Nov 19, 2013 1:14:52 PM PST
J Lech says:
I am on my third iPad mini griffin survivor protector case. All three have had tons of the rainbow pattern. Griffin replaced the first 2 and I give up. Is there a protective film on the iPad mini that has to be removed?
Posted on Jan 19, 2014 9:56:44 PM PST
Queen of Returns says:
I'm having the same problems with mine; "rainbows" all over the screen and a scratch already, even though I am careful in cleaning it and using it. Have you tried using a clear stick-on screen protector in addition to this Survivor case? I wonder if that will help.
In reply to an earlier post on Jan 20, 2014 6:58:23 AM PST
J Lech says:
I love your name. I thought I was the Queen of Returns. Cute. Im a returnaholic. No I havent tried that. I had Griffin replace 3 of them and all 3 of them had the rainbow pattern. Have you tried the clear stickon protector yourself.
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