Customer Review

108 of 122 people found the following review helpful
1.0 out of 5 stars Sub-screen spider craking , hundreds complaints on same issue but Samsung Poor quality and support, May 10, 2012
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This review is from: Samsung PN60E8000 60-Inch 1080p 600Hz Ultra Slim Plasma 3D HDTV (Black) (2012 Model) (Electronics)
TV developed sub-screen spider cracks and suddenly died , Samsung's own tech noted ,"No External damage to screen" . Even after hundreds of complaints by honest consumers , Samsung won't take responsibility for their $3000 worth of poor consumer product. They know Thermal Expansin issues are causing their plasmas to premature failure, but they won' t admit, because they sell millions of units. It is not acceptable. Consumers Please Beware, no quality or consumer support here with samsung. Good luck shopping.
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Tracked by 5 customers

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Showing 1-10 of 14 posts in this discussion
Initial post: Sep 6, 2012 6:32:30 AM PDT
This happened to my 2011 model, buyer beware it's a problem with the tevelsion becoming too hot and the glass tries to expand, you'll hear a pop like the television is trying to settle and low and behold the internal glass has cracked. Samsung knows this is happening, but they are not supporting their faulty units. I have never been a fan of panasonic but my 2012 televisions have all been from panasonic and I am pleased.

Posted on Sep 8, 2012 6:09:19 PM PDT
Why didn't the warranty cover the damage? How long did you own it before this happened?

In reply to an earlier post on Sep 14, 2012 6:53:30 AM PDT
I owned it seven months before this happened, but I rarely used it, because it was more of a show piece or it was used when i had guest, so it didn't get a lot of play. The warranty should have covered it, but samsung said it was physical damage and in searching for help, I discovered all of these consumers who had the same problem, also they received the same response from samsung, "physical damage, warranty is voided"

In reply to an earlier post on Nov 18, 2012 7:25:17 PM PST
anon says:
Tell them that you will report them to your state's Attorney General (they are in serious trouble in many states and fear even more bad reports and have already been fined millions of dollars for corrupt warranty practices) and that may get them to fix it for you for free. Keep calling and pressing them and asking to speak to upper, upper level case management and tell them again. Hopefully that works, if not, then do go and report them. They may respond then after getting in trouble again. Hopefully.

Posted on Dec 15, 2012 3:50:54 AM PST
Dan says:
This exact same thing happened to my 51 inch samsung as well. I had it 8 mos. and the crack appeared. Accused by samsung of physical damage as well and they voided the warranty. I will never have a Samsung product in my house again, by the way I have a 7 year old Panasonic which I have never touched and still works great.

In reply to an earlier post on Dec 30, 2012 2:38:23 AM PST
J. Mack says:
I suggest filing a report with the BBB as well.

Posted on Apr 2, 2013 12:38:04 PM PDT
Anthony5362 says:
It is their Firmware causing this by them adjusting the brightness way too high whenever they send a FW update IMO. What about these new 2013 F8500 that are being said to have the same brightness as a LED? Does this mean that these owners who buy them will get major burn in and screen cracklings cause of this? Why aren't anyone doing anything about this? Someone that had this happened to them needs to get a "Class Action" attorney and trust me, they will file one. 2 folks in Alabama did that when they were using faulty capacitors in their older plasmas and LCDs and they won and Samsung had to pay a ton of money too.

I would contact an attorney if I had a cracked screen, but I don't so someone that does needs to do this. And the people buying the new F8500 due to it supposedly being so bright, need to know about these things. Wow! I just can't believe what they are getting away with here.

In reply to an earlier post on Apr 8, 2013 2:09:09 AM PDT
N. Gonzalez says:
Working for a CPA firm I discovered a brilliant way to get your money back from big corporations that rip people off. What you do is take them to peoples court and they won't show up with a lawyer because it will cost them more money to send a lawyer than it will be to just pay you outright. Therefore, the judge makes a ruling that will force Samsung to pay you. Cost benefit rule. If everyone starts doing this then Samsung and other corporations will think twice about screwing people over. UPS for instance is notorious for allegedly breaking packages during shipping and never refunding anyone. If you read the thousands of threads online you will find that. All you have to do is take them to peoples court and you win.

In reply to an earlier post on Apr 10, 2013 10:42:56 AM PDT
Anthony5362 says:
@N.Gonzalez,

That's a good point you bring up, but Sammy has their own director if litigations that works in the main corporate office, which I'm sure he's there if anyone does this. I wish they would change the law here for consumers protection to warranty ate least 2 years on these expensive electronics. Maybe a petition would get them to open up to the idea? It just seems everyone's cutting corners lately and using cheap parts and charging through the roof for their products that aren't made that well anymore IMO. Nothing is made like it used to be, that's for sure.

In reply to an earlier post on Apr 28, 2013 6:40:44 PM PDT
N. Gonzalez says:
95% of the problems i see with Plasma/LED TV's is a capacitor burning. I know this because I run own my shop on the side. A lot of these brands use cheap low grade industrial and sometimes commercial grade capacitors. This causes them to overheat and fail. If they switched to high end industrial grade or entry level military grade capacitors the TV's would not fail. Bright/dim fluctuations, losing brightness over time, and power supplies failing would not happen. Also it wouldn't increase cost very much especially since the amount they would buy in bulk. Many graphical artifacts and heat increases in your room would also be alleviated. Overall picture quality improves slightly. Plus quality control plays a major factor and since most of them manufacture in China, your pretty much screwed.
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