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Customer Review

3,440 of 3,597 people found the following review helpful
5.0 out of 5 stars Wonderful product and incredible support from Amazon!, October 1, 2012
By 
This review is from: Kindle Fire - Includes Special Offers (Previous Generation - 2nd) (Electronics)
I purchased the Kindle Fire ten months ago for my daughter. Three weeks after she got it, it was stolen. Amazon worked with our police department to find the person who had taken it. Amazon first put a hold on the person's account and shut down the Kindle Fire so it wouldn't work. Then, once Amazon had a subpoena, Amazon gave the police all the information the thief had registered to my daughter's Kindle Fire and the police were able to recover it and get it back to us. Since that time, we have purchased an additional Kindle Fire and, just recently, a Kindle Fire HD. We use them like iPads at a fraction of the cost and the number of free books and apps available is unmatched by their competitors. Our oldest Kindle Fire (ten months old) just stopped charging and I contacted Amazon via Live Chat. Immediately, they said they would send me a replacement Kindle Fire and would also email me a printing label for free shipping to return the defective one. Their customer service is incredible! The Kindle Fire itself is amazing. The internet is fast; connects perfectly to all wi-fi; the graphics are clear and sharp; the books and apps offered are endless. My teenager listens to Pandora on it constantly. I'm always reading. My husband checks the sports scores. My young sons are always playing the game apps. We have them protected in KlearKase protectors and have found them to be well-made, quality devices. I wouldn't hesitate to recommend a Kindle Fire to anyone of my friends and family.
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Tracked by 4 customers

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Showing 1-10 of 20 posts in this discussion
Initial post: Nov 26, 2012 1:43:05 PM PST
goeers74 says:
Did you purchase the additional warranty?

Posted on Nov 26, 2012 3:12:20 PM PST
Mike Ventura says:
I thought I had lost my kindle (I hadn't) and contacted customer support at Amazon. They were very helpful A+ customer service

Posted on Nov 26, 2012 8:10:29 PM PST
J. A. Welsh says:
When it comes to customer service, Amazon is a class act! Glad they helped you find your daughter's fire!!

Posted on Dec 9, 2012 2:00:20 PM PST
R. Duffy says:
I also had an issue with my kindle fire (purchased in April) no longer charging. Amazon's customer service is amazing and they are sending me a replacement. I'm wondering, now, if they are going to send me another Gen1 or if they are sending a Gen2. Did you send back a Gen1?

Posted on Dec 10, 2012 10:09:43 AM PST
D. Remington says:
I think its great that Amazon helped the police track down your missing item. Try getting that type of service out of Apple!! I had an 4th Gen 32g Ipod touch which was stolen, and they would do nothing to help me find it, even though I could see on my computer it had been registered to someone new! The Ipod was even still under warranty, and they would do nothing to help the police.. I'll definitely consider this with my new purchases...

In reply to an earlier post on Dec 18, 2012 10:52:44 AM PST
sand says:
Did you buy the extended warranty?

In reply to an earlier post on Dec 20, 2012 7:12:23 AM PST
wanda says:
You might get the Gen2. I am waiting on my second replacement and got an email yesterday that I was getting the gen2 as an upgrade due to the long wait. Amazon CS is great. I was told that the delivery of my replacement would be around 12/28, so this is a pleasant surprise. It's like an early Christmas present :).
Check your email, you might get a surprise, too!

Posted on Dec 20, 2012 7:15:57 AM PST
Last edited by the author on Dec 20, 2012 6:26:38 PM PST
wanda says:
Lisa,
I think that Amazon was great for doing all of that for you. I can only think of one other company that helps their customers that much (Nintendo). It's funny how few companies still believe that "service" is still part of customer service.

In reply to an earlier post on Dec 20, 2012 9:49:06 AM PST
sand says:
What is Gen2?

In reply to an earlier post on Dec 20, 2012 6:24:44 PM PST
wanda says:
The new 7 inch fire that is $159, the non HD one:).
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