12 of 12 people found the following review helpful
Counterbalance broke and fell,
This review is from: Bosch Nexxt 500 Plus Series : WFMC5301UC 27 Front Load Washer
The smell can be combated with Affresh washer tablets and the tangled laundry can be unfurled in the dryer but then there was this unbalanced spin cycle business that caused the washer to bounce around moving it as far as two feet in any direction. Finally after 1 year of the madness, the washer was leaking water underneath.
The repairman found the right concrete counterbalance broken off and on the floor of unit; and with the violent vibrations, the boot of the washer ripped, hence, the water seeping underneath the washer. If anyone else has a violent vibration with the spin cycle and the washer is perfectly level, I recommend checking out if the washer is still balanced with the counterbalances.