Customer Review

32 of 39 people found the following review helpful
2.0 out of 5 stars Keyboard total dog, January 21, 2014
This review is from: HP Pavilion 17-e019dx 17-Inch Laptop (2.4GHz Intel i3-4000M Processor, 4 GB RAM, 750GB Hard Drive, Windows 8) (Personal Computers)
I've had this laptop since Christmas, and would gladly give it away if it hadn't been a gift. Great screen, great battery-life, and a big Zero on everything else. This review is for straight usage, not gaming. As a middle-aged person with big hands and dwindling eyesight, I found this laptop almost unusable, mostly because of the keyboard (never mind Windows 8). The glare from the screen shadows the black keyboard. The fonts and numbers are microscopic and poorly printed on the keys, and barely visible even in a good light pouring over my shoulder. Per the usual laptop keyboard, the Delete key is not conveniently nearby, but as been reduced to a half-key squeezed beside the Home key and Print Screen. I do tons of straight copy writing, and find it irritating in the extreme to constantly hit the Home or Print Screen key by accident when trying to edit something. Someone else mentioned the fingerprints and smears, and the exasperating Touch Pad, which seems to vary hourly on how much pressure to use. It has features which seem to tie in with a Touch screen but this computer does not have a Touch screen, so those features also operate independently. A light accidental brush gives you 900X zoom, but it takes four hard taps to open an App.
Oh yeah, if you love apps, this comes loaded. I don't have that kind of time to waste, and uninstalled 97% of them. The simple act of turning it off, without sleeping or hibernating (which is the default, i.e., the irritating white light that blinks all night long) you have to "grab" the right side of the screen, bring up the "Charms" (that had to be a twenty year old that came up with that crap), click on Settings, Go down to blah blah blah, on blah blah, and you might get the blasted thing shut down before breakfast. I've owned every brand of laptop since a primitive Atari back in the 80s, and it seems like they are getting more into the glitz factor instead of actual efficient work-horses. If you're young with 20/20 vision and never use a Delete key, this one may work for you. If you're middle-aged, find a real one to check out the keyboard first.
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Tracked by 1 customer

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Showing 1-2 of 2 posts in this discussion
Initial post: Jan 24, 2014 1:27:20 PM PST
ScottB says:
Hello JimOsceola,

Thank you for your feedback. Hewlett-Packard always appreciates input from its customers. Your concerns and comments will assist us as we make future product decisions. We apologize for any problems or inconveniences this may have caused you.

If you need further technical assistance, please contact HP Technical Support at: 1-800-474-6836. Please have your product/serial number when calling.


Scott B.
Hewlett-Packard Company
Executive Customer Relations

In reply to an earlier post on Jan 26, 2014 7:16:00 PM PST
JimOsceola says:
Scott, I know Windows 8 is here to stay and there's nothing you can do about the childish charms or useless features, BUT
If you made a laptop with BIG fonts on the keyboard, you could sell a million in a week. People in my age group are desperate for a keyboard they can see. (For the record, backlit is not the same. Backlit is a gimmick.) The flat, crammed-together keyboards found on laptops, not to mention switching the key placement around, have made it even harder for forty-year typists like myself accustomed to a standard desktop keyboard. With a laptop, I have to LOOK, as do most of my generation, to make sure I'm staying on the keys. When I can't even see or find a key, using the laptop is no longer productive. Mine's on a shelf under the printer. Make the font huge, like the Toshiba people, and sell more to your loyal followers over fifty. Thanks, Jim
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