Customer Review

56 of 69 people found the following review helpful
1.0 out of 5 stars Bluetooth quit working, December 2, 2012
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This review is from: Polar H7 Bluetooth Smart Heart Rate Sensor (Sports)
If I'd written this review at any point in the first 5 weeks I owned it, I'd have given the H7 5 stars. It worked perfectly with Digifit on my iPhone 5, and simultaneously transmitted on 5KHz to my Polar 725. A week and a half ago, however, it quit transmitting on Bluetooth in the middle of a workout. I've emailed Polar support and gotten absolutely no response - not even an acknowledgement of the email. It's still happily transmitting on 5KHz, but neither Digifit nor Polar's own app will talk to it anymore. I've replaced the battery.

The product is great when it works, but both from my personal experience and the negative reviews here Polar obviously has severe quality control and reliability issues. Their support is pretty much nonexistent, which came as quite a shock after over a decade of using their products. I'm extremely dissatisfied. At this point I wouldn't recommend any Polar product to anyone.
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Comments

Tracked by 1 customer

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Showing 1-6 of 6 posts in this discussion
Initial post: Jan 19, 2013 7:51:46 AM PST
SETH says:
Short out the battery terminals with a paperclip to restore functionality. Worked for me. Thank user Mark Love for mentioning this solution as a comment in one of the two star reviews. Shame on Polar for not including this in their product documentation.

In reply to an earlier post on Feb 16, 2013 2:39:09 PM PST
Polar does include this in their instructions

In reply to an earlier post on Feb 18, 2013 2:15:08 PM PST
Great - thanks for the tip. I thought my unit was screwed but this got it up and running again.

Posted on Feb 20, 2013 2:58:44 PM PST
Anne Juurma says:
Thank you! It worked!

Posted on Mar 12, 2013 3:10:47 AM PDT
D. Piper says:
Yep ...worked for me ....thanks for the tip!

Posted on Sep 5, 2013 12:42:20 PM PDT
We Clayton says:
Woo hoo - this really did work. Only had the thing running for a couple of hours before it failed to connect to Blue tooth. shorting the battery connectors with a paper clip sorted it out straight away....
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