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Customer Review

6 of 11 people found the following review helpful
2.0 out of 5 stars Amazon is NOT an Authorized Dealer must send to Lionel for repair work, February 3, 2013
Verified Purchase(What's this?)
This review is from: Lionel Polar Express Freight Train Set - O-Gauge (Toy)
Love the Train if only it worked. Found out my local Lionel Dealer wanted nothing to do with it since it was purchased from a non authorized dealer. the only way to get it fixed was to send it to Lionel. I returned my set because the smoke did not work and the sound quit after about an hour of run time. You can go to Lionel's website and search for authorized dealers and AMAZON is not an authorized dealer notice Walmart is not listed either but yet they do sell the same train set for a lot more money. The price really was too good to be true as the product was defective upon arrival. buyer beware!
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Showing 1-2 of 2 posts in this discussion
Initial post: Apr 10, 2014 8:03:25 AM PDT
650AM says:
Dodge Fan: This what people get when buying on-line based on price alone, instead of patronizing a local train shop, which can offer advice & repair service. Why would anyone expect Amazon or WalMart to offer repair service on Lionel train products?

Posted on Apr 10, 2014 8:03:36 AM PDT
[Deleted by the author on Apr 10, 2014 8:03:56 AM PDT]
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Location: Seattle, WA

Top Reviewer Ranking: 1,866,211