22 of 23 people found the following review helpful
Started off happy, but breaks quickly and warranty not honored,
Like most of the reviews I was originally very happy with Roomba, and give it a very positive 5 star review, but the robot broke after less than a year. I learned not only is it very cheaply built, but its bad design leaves it vulnerable to the dust it is supposed to be designed to pick up.
It turns out its parts are very vulnerable to dust which is a major issue for a vacuum cleaner. None of the gears, barings, or moving components are sealed so dust gets into them and they start to grind until they fail. Even the gears and bearings that drive the bushes are unsealed leaving them vulnerable to the dust and dirt they are designed to pick up.
Eventually the brushes on the bottom stopped working. The tech support person confirmed that it was still under warranty, and that the problem was a documented know fault with the design. They how ever refused to replace it. The only thing they would offer was to send me new parts that I would have to replace my self. I explained I am not a tech of any kind and did not feel I was qualified to replace small gears that need to be precisely installed. They said sending me the parts was all they would do for me.
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Initial post: Jul 2, 2010 2:36:15 PM PDT
Ours also stopped working because it's dust sensor malfunctioned. It lasted about two years, but the company has no repair service available.
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