Customer Review

13 of 16 people found the following review helpful
2.0 out of 5 stars Vita-Prep 3 broken 15 months later, November 28, 2011
This review is from: Vita-Mix 1005 Vita-Prep 3 Commercial Food Blender, variable speed, 64 oz
My Vita-Prep 3 broken after 15 months doing the same heavy Acai smothies I make daily. I guess I used the machine a lot and pushed it, but I'm not doing anything different. I guess it does wear out so be aware. To repair it will be almost $200 with shipping + labor and parts they say are normal wear and tear (e.g... the rubber base also became loose). Anyway, I loved it until this week. I thought I had bought a tank. Not the case.
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Comments

Tracked by 2 customers

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Showing 1-6 of 6 posts in this discussion
Initial post: Feb 17, 2012 7:44:12 AM PST
DaBundt says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Nov 14, 2012 1:25:12 PM PST
This thing is made to go all day in a professional kitchen. It should not burn out on smoothies no matter how hard you push it unless you grind rocks.

Posted on Aug 14, 2013 3:26:29 PM PDT
G. Hobbs says:
Having sold 10's and 10's of these units into commercial kitchens I fully agree with Kathy,,, there has to be some other factor here because there is NO WAY a domestic environment gets anywhere near what a pro kitchen does.. The only thing that does happen is the drive socket will wear badly IF YOU WOBBLE THE JUG ON THE BASE WHILE IT'S RUNNING! ;)
As for the rubber base it's only pushed into retaining holes anyway. just push it back in after you've taken it apart to clean it..
and there's no need to shi[p it back to the states either - the agent here as from Feb 13 is Jestic.. if your half thinking about this machine - get and buy one
G

In reply to an earlier post on Nov 29, 2013 8:27:28 AM PST
Last edited by the author on Dec 12, 2013 8:00:01 PM PST
MacGuffin says:
Your points are well taken (a pleasure to read a post from someone with knowledge from a dealer's point of view) but considering there's a rather limited warranty on a Prep, wouldn't most users be better off with a home-use model and a 5 - 7 year warranty?

In reply to an earlier post on Mar 10, 2014 4:48:35 PM PDT
D. Shumake says:
Grind rocks, hehehe that just made me giggle

Posted on Mar 10, 2014 5:01:28 PM PDT
MacGuffin says:
Something to take into consideration: I managed to somewhat screw up my Vita-Mix 5000's blade assembly because I also make a lot of extremely thick (by which I mean just left of soft-serve) smoothies. I hadn't noticed that the blade assembly had somewhat loosened over time; I eventually noticed that the motor sounded different and finally wouldn't power on. I then tried it without the container on the base, the motor engaged without a hitch, and I then noticed the container's loose blade assembly, which I tightened with the wrench Vitamix provides for such situations. Unfortunately, the assembly's bearings had somewhat stripped and given that I found a great buy on a new Prep 3 (which, incidentally, performs no better than my 5000 and is a LOT louder and has a much shorter warranty), I bought it rather than sink ~$100 into my out-of-warranty 5000. My point is that those who "push" their Vitamixes to blend thick concoctions would do well to periodically check their blade assemblies for tightness (just flip the container over and see if you can tighten it--if you can, it's loose) because what seems to be a failing motor might very well be a blender that's doing its job by not powering on if the blade assembly is too loose.
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