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Customer Review

104 of 106 people found the following review helpful
5.0 out of 5 stars Works great with Time Warner Cable, July 17, 2013
Verified Purchase(What's this?)
This review is from: DPC2100 DOCSIS 2.0 Cable Modem (Personal Computers)
I purchased this moden to replace the modem leased from TWC. Modem works fine but I had to do some extra work because of the TWC so called technician. When I called TWC technical support to activate MAC on new modem, tech said he can't activate this modem because this one is not on the thier supported modem list. I told him that this is same modem with cisco dpc2100 which they provided ,but he said MAC is not accepted by server(even I asked him few times). So I hang up the phone and called again, different tech answered the phone, asked him again and worked in just minute. So if your internet provider is TWC, don't be affraid to buy this one :) Good day.
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Showing 1-9 of 9 posts in this discussion
Initial post: Jul 23, 2013 9:40:07 AM PDT
Directo says:
I got a cisco modem from Time Warner but the statement said I have a Scientific Atlanta Modem.

Posted on Nov 13, 2013 3:59:37 PM PST
Last edited by the author on Nov 13, 2013 4:00:13 PM PST
FB Niles says:
Scientific Atlanta and Cisco are part of the same company.

Posted on Jan 5, 2014 11:02:16 PM PST
Melissa says:
Is this used to replace the box for your tv programming or for internet though TWC. Everyone is saying cable but I'm not sure if they are referring to the tv channels or internet though TWC. I just ordered 3 of these to connect to 3 TV's for cable, I'm hoping I didn't order the wrong thing.

In reply to an earlier post on Jan 9, 2014 10:17:56 PM PST
JMan36 says:
^^^Melissa in regards to your question, no this is not used for cable t.v. When they refer to it as a "cable modem" they are talking about strictly INTERNET not cable t.v. Time Warner cable now charges monthly for their internet equipment that is why people are purchasing their own modem. You cannot purchase your own cable receiver, only your own modem for internet. Therefore this will not work for the purpose you purchased it for.

Posted on Feb 5, 2014 1:31:17 PM PST
Jennifer Lee says:
arrived earlier than ETA stated. No problems with hooking it up with Time Warner.

Posted on Feb 15, 2014 8:50:12 PM PST
[Deleted by the author on Feb 15, 2014 8:53:45 PM PST]

In reply to an earlier post on Mar 25, 2014 12:13:37 PM PDT
Brent Bailey says:
I'm sure you've found out by now, but this is for the internet. It's a cable MODEM. You will need a different device for your TV's

Posted on Apr 30, 2014 5:25:40 PM PDT
musashi says:
Thanks Mike Lee for posting this! Time Warner suddenly jacked up $5/mo for modem rental and had to buy my own. Although this modem is not on their modem list as Mike said, this is the exact same model# I had from TW. Just called the TW to activate and works like before in about 8 mins of tech support in the first try. Now just need to drop TW's modem to their store.

Posted on Oct 9, 2014 8:28:53 AM PDT
Last edited by the author on Oct 9, 2014 8:30:35 AM PDT
I have had the same problem with TWC Techs refusing to activate a cable modem because it "wasn't on their list". These techs are usually the first you talk to who actually can't activate the modem anyways (they'll transfer for you to the dept that can) and are known as Tier 1 techs. The techs you want are Tier 2 and especially Tier 3. If you get one who refuses to hook you up then do as Mike did and hang up if on the phone or stop the online chat and try again.

You should get a tech who will not question you to death over a modem and simply say, "Okay, let me transfer you real quick to someone who can help you activate your modem". Then the Tier 2 or 3 techs will just ask for the MAC address and set ya up in no time. There are some modems that will not work but this one as a few including Mike has mentioned, its one of the modems that TWC themselves give out to customers to start with.

I've bought my own and replaced it with, you guessed it, the same exact model that TWC gave me lol. Difference is I don't have to pay a "rental fee" any more. I pay for 15mb/s down 1mb/s up and can hit 2MB/s file transfers when downloading files with this modem :)
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