59 of 71 people found the following review helpful
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This review is from: ZeroWater ZR-017 Replacement Filter, 2 Pack (Kitchen)
These filters had to be returned, because when I tested them with the Zero Water tester that I already owned, they each tested well into the twenties. Those familiar with Zero Water will know that they actually instruct you to change your filter when it reads "06". I returned them, and, hopefully, the refund will appear on my next credit card statement.
I then ordered new filters from another online store, and they tested at "000". Did the first filters come out of the factory defective? Were they used?
Advice: If you have the tester, use it when you receive your new filters.
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Showing 1-4 of 4 posts in this discussion
Initial post: Jan 29, 2011 9:15:40 PM PST
Bruce W. Bowen says:
When these filters first came out they weren't shipped in a sealed envelope. Since they are quite expensive I believe dishonest people returned used ones as new to the various distribution vendors.
Posted on Jun 11, 2013 7:12:27 AM PDT
Prior to purchasing the Zero Water pitcher/filters, we used Brita. We thought the Brita only did a fair job of removing contaminants. We purchased the Zero Water pitcher about 2 years ago and were very happy with its performance...until we ordered our next large order of filters. They had "improved" the filter, changed its shape and seemingly its materials. From the very beginning of use of these new filters, we have had problems. They do not last as long as the original filters we used. Every single one of them has to be "burped" several times during the process of filling the pitcher. We are very unhappy with the performance of these filters, sent an email to Zero Water (have not heard a word from them), and will probably not waste $15 per filter. A year ago, the filters lasted us a month each; now they last two weeks each. There has to be a better, more dependable, less expensive product! Has anyone else found a better portable water filtration system?
In reply to an earlier post on Jun 1, 2014 8:51:08 AM PDT
Nope, mine came in the same plastic sealed bag and were bad...
There must be something else going on, unless someone reseals them illegally...
What a disappointing turn for otherwise good product.
ZeroWater is heading towards disaster if more people start wondering what's in the next shipment - good or bad filters.
Posted on Aug 11, 2015 6:27:11 AM PDT
William Rutherford says:
For sure test the product. I only buy from factory and test right away. Bought from Amazon and the filters where testing 36 after 5 days, and buy the time I figured it out it was past the 30 day return policy the company gives you 90 days. The company was unsympathetic, So I bought 8 from Zero and returned the defective Amazon filters. Ha!
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