Customer Review

37 of 45 people found the following review helpful
1.0 out of 5 stars Repeatedly emailed with NO reply, April 15, 2009
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This review is from: Chicken Broth Powder, 8 oz. (Misc.)
I won't get into the back and forth between those who are upset about this not being vegan despite it's being listed as such, and those who think they have no right to complain. I'm neither vegan nor anti-msg, and was actually looking for a real chicken broth powder.

At [...] , their own website, the picture of the product shows a different ingredient list than the description. Chicken fat, MSG are shown while they explicitly advertise vegan and NO MSG. I was hoping that they did not intend to mislead, with either the photo or description was for an older version. I emailed them multiple times over the last few weeks (literally resending my questions over and over), without a single reply. All I wanted was a final answer as to the ingredients! Not much to ask before I consume a food product of theirs.

As I have not received any reply, I can assume they do not care, are intentionally misleading, or do not ever read customer emails. None of these is acceptable. It's a shame because I had planned on buying alot of dried vegetable products, but cannot support such shoddy company behavior.
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Showing 1-3 of 3 posts in this discussion
Initial post: May 11, 2011 6:03:22 PM PDT
I've placed 4 orders with Barry Farms and while the products are good and the price is decent they are always late in shipping, usually only a week or two however the last order is nearly a month old and they still have not shipped. To make matters worse they often ignore emails asking about late orders (apparently they are very busy not filling someone else's order) and do not have the common courtesy to send out an email saying the order will be late. To make matters even worse they collect thier money for the order as soon as the order is placed even if they do not have the product to ship and have no idea when they will have the product.

Posted on Mar 13, 2012 2:18:35 PM PDT
Last edited by the author on Mar 13, 2012 2:21:34 PM PDT
Wow. I've never had any problems with them. If you read other reviews on other products, you'll see a lot of compliments instead.

Also, part of your review is completely inappropriate. You should not be reviewing how their website is organized. Give me a freaking break.

Good grief. Some reviewers get on my nerves.

In reply to an earlier post on Mar 13, 2012 7:37:47 PM PDT
bodia says:
You're responding to a 3 year old post, have you considered that the listing has changed, thus clearing up some of the issues mentioned? This product was originally listed here as vegan, despite the blurry photo (still the same as of 3/13/12) showing that chicken fat is included as well as MSG.

To be clear, this was no review of the website. It was a report of my attempt to find a clearer ingredient list since the sellers would not answer. Wholly appropriate when the seller had misleading information and photos on amazon.
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