Customer Review

15 of 21 people found the following review helpful
2.0 out of 5 stars Poor quality, May 24, 2010
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This review is from: Amana 25-Cubic-Foot Side-by-Side Refrigerator, ASD2522WRW, White (Misc.)
After 5 years, the refrigerator looks terrible. Instead of white, it is a multiple-colored panel of off-whites. The surround around the ice maker/beverage counter has faded to an off-white, the inside to a grayish white, the hinges to a yellowish white and the handle to yellow.

No more American appliances. It's another industry where quality has taken a back seat to cheap. It's no wonder why American made appliances are showing up less and less in the larger appliance stores.
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Comments

Tracked by 3 customers

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Showing 1-7 of 7 posts in this discussion
Initial post: Jun 29, 2011 2:30:32 PM PDT
Joseph Lee says:
So your only complaint is that the color's gone a bit off? In the 5 years (6, now) that you've owned it, have you had any issues with it from the "keeping stuff cold" point of view? Not trying to troll, I'd just really like to know how good of a refrigerator it is. I can live with it being an eyesore, as long as it works good.

Thanks.

In reply to an earlier post on Jan 2, 2012 7:49:54 AM PST
Rayto says:
"have you had any issues with it from the "keeping stuff cold" point of view?". Yes, in September, 2011 the condenser stopped working. After the ice maker bit the dust in August.

In reply to an earlier post on Feb 17, 2012 3:43:20 PM PST
idget says:
This is a Whirlpool refrigerator with the Amana emblem on it. It's identical to the Whirlpool and several other brands. It arrived on a truck full of whirlpool appliances inside. The components are the same as many other brands so the chance of failure is similar to all other brands. I think this bad review represents some carping, though because the only thing I can think of that could cause discoloration that was described would be a house fire or oily cooking on a regular basis. And in that case the chance of a condeser failure due to grease and dirt would be likely. Sometimes you have to consider the source of the complaints. And read between the lines. I personally own this same refrigerator and am highly pleased with mine. Go figure.

In reply to an earlier post on Mar 22, 2012 12:28:21 PM PDT
Last edited by the author on Apr 3, 2012 9:40:28 AM PDT
Liat2768 says:
"Yes, in September, 2011 the condenser stopped working. After the ice maker bit the dust in August."

Then you should really include that in your review. If your rating seems to be only based on discoloration it really doesn't come accross as terribly helpful!

In reply to an earlier post on Jan 14, 2013 8:05:47 PM PST
I've owned my current refrigerator (Kenmore) for 25 years and the color is exactly the same as it was brand new. I've never heard of a refrigerator losing its color, so I found this to be important information.

In reply to an earlier post on Jan 14, 2013 8:26:13 PM PST
Last edited by the author on Jan 14, 2013 8:50:49 PM PST
I've been reading refrigerator reviews for hours each day, on multiple sites, for over a week since mine stopped working. I haven't come across a single brand that does not have a significant number of bad (some REALLY bad) reviews, and these are confirmed by appliance repair technicians, who say there isn't a truly reliable refrigerator on the market today. (Don't pay any attention to Consumer Reports; their ratings seem to have no relationship to the angry complaints made in the customer reviews.)

Modern refrigerators don't cool evenly or well; the icemakers and dispensers are excessively noisy, provide bad-tasting water, and break within a year or so of purchase; the bins and shelves break; a brand-new refrigerator stops cooling without warning, causing a loss of hundreds of dollars worth of food, or starts leaking water because the filter needs to be changed after only three months, even though no warning was seen on the control panel; and the compressors stop working within three years or less.

Customer service is atrocious; consumers report having delivery personnel refusing to come up stairs, or their appliance is dropped off without installation provided, or they are told they have to hook up the icemaker themselves. If the appliance breaks down, they can't get anyone to repair it; the seller says call the maker, the maker says call the seller, or they both say call a local repair service and the repair service refuses to come out because they know they will not be reimbursed for their efforts, even though the appliance is supposed to be under warranty. If they do come out, their response is often to tell the shocked owner that their new refrigerator has a design flaw that cannot be repaired -- like an ice dispenser that has to be hand-defrosted by pouring hot water through it every few days.

The state of American refrigerators is truly disgraceful. At any price, finding a reliable refrigerator has become virtually impossible. If you are pleased with yours, consider yourself lucky, and if your appliance lasts ten years, consider yourself VERY lucky. The days of refrigerators providing 25-30 years of good service (which used to be commonplace) are over. One lady said she went through four in nine years. That is an outrage.

In reply to an earlier post on Jan 14, 2013 8:47:38 PM PST
CHIRPER says:
As a 30 year refrigeration mechanic myself I heartily concur. Since the makers went to plastic parts inside the compressor the days of long service were history. The design is throw-away with very few field serviceable parts such as light bulbs, cold control, some plastic bin parts etc. It is possible to get a refrigerator that is designed to be worked on with somewhat better components but the price goes to 4-5 times as much and up. Even commercial refrigeration has gone in this direction with frequent compressor failures due to internal plastic parts. At least most commercial units are field serviceable though. The big problem is we live in a throw away world and no one complains enough about it.
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