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Customer Review

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5.0 out of 5 stars Chrome OS (Software) Review, May 30, 2012
This review is from: Samsung Series 5 550 Chromebook (Wi-Fi) (Personal Computers)
I've been using one of the laptops that Google originally distributed in order to test Chrome OS. As the idea behind Chromebooks is new to some, I thought I'd focus on the operating system, though I've covered the hardware to a point.
I'll try to make this in-depth without it being too technical.

If you're looking for a quick idea of whether or not this is for you, jump to the bottom and read the summary.

The Concept

The premise on which Chrome OS is based is that almost everything you do when you use your computer happens in your browser, so Google have built a system that makes that experience as fast, as simple and as secure as they can. That simplicity also leads to an 8-hour battery life, which very few laptops can offer.
This simpler approach means that you don't have to deal with software updates(with one exception, see below) or worry about anti-virus software.
This also means all of your files and media is stored on other computers, on the internet. Some people aren't ready for that and if you're not, Chromebooks aren't for you.

Applications and Limitations

As you might imagine, just the web means no Windows, Mac or other typical software applications. Because of this, there's no CD or DVD drive in a Chromebook.
Though `just the web' may sound extremely-limiting, you can do a lot in your browser; multimedia editing(including video), as well as voice and video chat is all entirely possible on a Chromebook, as is the creation and editing of documents, spreadsheets and presentations. This software is available all over the web and there's a selection of useful tools to be found in the Chrome Web Store, with free and paid solutions.
That said, you can just type in a web address or search as you would normally to find a helpful website. As an example, Google, Zoho and Microsoft all offer web-based office suites, some of those are free and some paid.


Setting up a Chromebook is as simple as turning it on, putting in your Wi-Fi connection details and logging in.
If there's a new version of the operating system(as there was when I set my machine up) it will download that before you can continue. This may seem odd, as the idea is to make updates invisible to you, but Chromebooks check for updates the first time they're run in case something in that update changes something key, like the introduction process for new users.
Once the laptop has checked for updates, it reboots and you login. You're then shown how to do various things with the click-able touchpad, such as scrolling and right-clicking.


After the first time it's turned on Chromebooks are designed to be very fast. In my experience, that means booting up in around 9 seconds from off, whether that means the power button being pressed or the lid being lifted. If you close the lid for a while but leave the machine on, it should resume instantly.


Whilst not being able to install traditional software can seem restrictive, it also has a huge benefit: no more anti-virus software.
Viruses are so common on Windows(and lately the Mac operating system, OS X) because the more software that's installed, the more potential vulnerabilities there are to exploit.

Because the Chromebook knows what software should be installed, it can keep a copy in an encrypted area of the hard drive. Each time you turn the machine on, it checks to see if anything unathorised has changed in the software. If it has, that encrypted copy overwrites everything and any updates will be installed when you connect to the internet.
No system is 100% secure, but this method(called verified boot) makes it much harder to compromise your machine.

Privacy and Google

Some users don't like the idea of being dependent on any large company for their computing needs. So, does a Chromebook make you reliant upon Google?
In short, no. Whilst Google does encourage you to log in to a Chromebook with your Google account, you can log in under Guest mode. Whilst using Guest mode, nothing you do is saved on the machine, you don't need to log in to a Google service and you're free to use any web-based service you choose. Google is currently working on other login methods.
However, should you choose to login using your Google account(as I do and most users ultimately will) your settings and bookmarks can be saved and synched across any other device running Chrome(which now includes Android phones running Ice Cream Sandwich - version 4.0 of Android - and above), just as they are in for the Chrome browser.

Files and Devices

A key thing when using a system like this is being able to use files people email you and external hardware, just like you would on a Windows PC or a Mac.
If someone emails you a picture, for instance, you can download that file and directly upload it to Picasa Web Albums, Google's photo hosting site. This is called a file handler(think of it like you would a piece of software that opens certain files in Windows) and Google has released tools for companies to do similar things with different file types. For example, Google Docs will soon be able to upload Word documents, Excel spreadsheets and Powerpoint presentations directly to your account, without needing to go to the web address of the service.

I've tried various hardware with my test laptop. All have worked well.
Inserting a usb thumb drive or plugging in an external hard drive will make a Chromebook scan it for files it can play(there's a built-in media player) and plugging in a camera will show you the pictures on it. I've also tried an external webcam, microphone, keyboard and mouse and my Android phone. All worked as I expected.

Off-line Access

Chrome OS is great when you have internet access, but what about when you don't have internet access? Many(but by no means all, yet) web sites can work off-line and then upload your game progress or document when you next connect. This functionality is coming soon(this summer, according to Google) to Gmail, Google Calendar and Google Docs. Some of the applications that currently function off-line include the NY Times, Huffington Post and Angry Birds.

Hardware and Pricing

Those who dislike Chromebooks often bring up netbooks. A netbook is a small, cheap laptop which almost always has low-quality, slow hardware. This results in a poor experience, as they typically run Windows and because of their cheap hardware, can't provide the resources Windows needs to run at its best. On top of that, Windows can't offer the security that a Chromebook does, can't boot as quickly and very rarely will you find any laptop that run for 8 hours on a single charge.
Right now, Google has only 2 partners who are making Chromebooks. That lack of competition keeps prices higher than they likely will ultimately reach.

My experience with the test machine Google distributed(called the Cr-48) from a hardware perspective has been very positive; my Windows machine boots in 1 minute 22 seconds and my Cr-48 is at the login screen in just under 10 seconds. Depending upon the task, I've experienced between 8 and 10 hours of use per charge.
It's similar to the machines you can buy in that it has the same quantity of memory and storage and a similar sized(though not as hi-quality, I'd imagine) screen. The major difference is that the Cr-48 has a single-core processor, whereas the official Chromebooks use a dual-core chip, making them better able to handle more intensive tasks, such as video playback.


To put it simply, Chromebooks are fantastic if you use only the web or spend almost all of your time on the web; sub-10 second boot, great security and great battery life.
If you don't or don't have internet access most of the time, these aren't for you just yet.


As of May 2012, Chromebooks will soon have a very different interface, making them look more like a typical operating system. They will also soon have Google Drive support built-in, as part of the options for managing files.
It should also be noted that Google's Cloud Print service(not so new) can be used to wirelessly print from a Chromebook(or any Chrome install on Windows, Mac or Linux and, eventually, Android, I imagine) to a printer.

Update 2

As of today, the 29th of May 2012, a new, more powerful Samsung Chromebook with 4GB of RAM has been announced, along with the Chromebox, a desktop version of the latest Chromebook, with some additional ports. Both of these devices should soon be for sale, if they're not already.

Also announced today was version 19 of Chrome OS which has the radical(closer to Windows or Mac) UI design, which should make it more familiar for users of those two operating systems. Along with this, it's been announced that there will(in the coming weeks) be an off-line Google Docs editor, allowing the important functionality of a word processor to not rely on an internet connection. This certainly applies to Chromebook and Chromebox devices, but should work on any modern browser that supports the required technologies, too. This is a big deal and makes Docs(and Chrome OS) much more useful for those who are on the move a lot and worry about not always having a connection.

Finally, Google Drive integration(including off-line support) is said to be released in 6 weeks, with version 20 of the operating system.
With that we'll be close to a point where losing your connection for a while won't be a huge issue. Especially with there being plenty of web apps and Chrome apps out there with off-line support already.
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Showing 1-10 of 33 posts in this discussion
Initial post: May 31, 2012 8:00:22 AM PDT
Can I use the Microsoft Skydrive website and utilize Microsoft office products instead of Google Docs on the Chromebook? I teach online and still am required to read/write a lot of Excel and Word files plus I was an early adopter of Skydrive so I have 25GB free there.

In reply to an earlier post on May 31, 2012 4:45:34 PM PDT
You can use it via the website, but not download the software, as you can't use Windows applications.
Microsoft has an entirely web-based version of Office, but Docs can import and download as Word and Excel, as can other on-line office suites.

In reply to an earlier post on Jun 1, 2012 3:55:16 AM PDT
Docs is not 100% in my experience. Formatting is often lost. I have also seen spreadsheets created and saved as .xls in Open Office not work in Excel. We might get there but they are not fully interchangeable yet. Thanks.

In reply to an earlier post on Jun 3, 2012 2:54:58 PM PDT
Last edited by the author on Jun 3, 2012 3:44:45 PM PDT
Jason Mull says:
There is a Chrome extension that is compatible with the Chrome OS devices (e.g. Chromebook, Chromebox) which will give you access to the full Office 2010 Suite. It's called "InstallFree Nexus with Microsoft Office" and can be found in the Chrome Web Store here -
It works with Google Drive (aka Google Docs), Dropbox, and Skydrive. It offers a 60-day "full trial." After which, it's free to view docs with Office (full editing is possible if you can make due with LibreOffice). If you need to edit with Office, it's $4.99 per month or $49.99 per year for academic users (students, teachers, etc.)

For what it's worth,the latest version of Chrome (version 19) has increased file type support; including Microsoft Office files. You can find the full list here -

In reply to an earlier post on Jun 4, 2012 4:15:44 PM PDT
Christian R says:
I agree. this happened to me too; Google Docs is not as good as MS word yet :\. Sometimes when my docs converts to .DOC or .PDF, it looks completely different.
To avoid that, I guess, don't rely too much on user-submitted templates, but otherwise, we still have to wait.

Posted on Jun 6, 2012 6:10:12 AM PDT
David Burden says:
A really practical review. I´ve been approaching Google´s Cloud computing implementation from Mac´s and Window´s platforms, using the whole thing not for games or multimedia, but for business in the version of the "dull" word-like and xl-like applications (For now just Google´s, not Zoho´s) and I´m seriously thinking of jumping into the Chrome OS (SW&HW) for two reasons: 1 - The systems´(again SW&HW) very positive evolution is somehow a promise of a soon-to-come better future; 2 - That promise comes from Google.

The reduced version of MS-Office "served" by Google, works. Hope some (very next) future version of Google Spreadsheet provides the chance of filtered different views for different users from the same set of data. And, off course, that filtering means editing is just doing it over the viewable set of registers or cells. (May that be too much ?).
Bottom line: the future is starting to show it´s new IT version, it´s all about taking the risks innovation has built-in.

Posted on Jun 8, 2012 11:23:19 AM PDT
Sailing123 says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Jun 9, 2012 5:45:32 PM PDT
I didn't say it was perfect. If you read the review, I made it clear that if you're a heavy gamer or need off-line access or native software that this isn't for you. Otherwise, yes, it does work really well, even on my Cr-48, which was the test model handed out to run the software before the first generation Crhomebooks. Hardware has improved a lot since then.

Posted on Jun 13, 2012 9:32:04 AM PDT
dobie says:
Will it work with apple airport extreme router software that installs to computer?

Write and edit Microsoft word docs from a thumb drive and downloaded from drop box?

Posted on Jun 17, 2012 1:44:11 PM PDT
Thanks for focusing on the software. I was browsing sub $500 laptops and came across this "chromebook". I'm a lifelong mac user but I keep my options open for an iPad like device. 85% of what I use a computer for is web-based, and I've had a Google account for years, but Chrome won't work on powerPC computers. This may be worth investigating, so I appreciate your going in-depth about how the computer differs from a regular laptop.
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