2 of 3 people found the following review helpful
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This review is from: Samsung P4 P5 HDTV Adapter for Samsung Galaxy Tab 10.1, Galaxy Tab 8.9, Galaxy Tab 7.7 and Galaxy Tab 7.0 Plus (Electronics)I received the product in a timely matter & in the manufacturer's original packaging but.... wait for it.... the unit was DEFECTIVE. I contacted Samsung technical support, thinking that the issue may have been with my tablet but it wasn't. I then contacted the seller & began the return process which was tedious to say the least. The rep informed me that I would be charged a re-stocking fee, possibly receive less than my original purchase price if they tested the unit & found it to be in good condition in addition to not receiving my return shipping cost. Needless to say, there results showed the unit was fine. I WAS FURIOUS!!!
There unit was used on my tablet which was less than 2 months old at the time, a 36 inch flat screen tv w/ HDMI plug-in (which BTW, displays video from my wife's laptop through her HDMI port, using the same HDMI cable, PERFECTLY), with video that showed flawlessly on my computer & wife's laptop. In other words, there was absolutely no reason it should have given me the video interruption/distortion it did.
I contacted Amazon and forwarded them all the emails which were sent between the seller and I and explained to them- in great detail- that I was pissed. Amazon credited me the balance the seller refused to give me in addition to the shipping cost. Amazon is the only reason i'm giving this seller 2 stars.
In short, save your time with this seller & possibly this item.
Tracked by 2 customers
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Showing 1-5 of 5 posts in this discussion
Initial post: Dec 1, 2011 12:06:47 PM PST
What was the defect? I ordered this as well, and have been working with samsung about this too. About every 30-45 seconds, the video cuts out for a split second. But when hooked up to my receiver, the entire process hiccups every 45 seconds for about 3 seconds before picture comes back on. They agreed to exchange this for me
Posted on Dec 27, 2011 6:51:58 PM PST
and who was the seller...?
In reply to an earlier post on Jan 29, 2012 3:46:07 AM PST
Every few seconds the video would go playback was interrupted- it would go "black" but it quickly came back. When you're watching video tho a repeating interruption like that gets very annoying. I would also get "static" throughout video.
In reply to an earlier post on Jan 29, 2012 3:47:31 AM PST
The seller was CCMAccessories or something like that. I remember the blue keychain image- which they said would be shipped with my item but wasn't.
Posted on Jun 18, 2013 12:24:52 PM PDT
Last edited by the author on Jun 18, 2013 12:25:20 PM PDT
Raven A. Wind says:
Just a note: By giving two stars here you're giving Samsung and the PRODUCT two stars. Seller reviews are elsewhere. This is not a review area for sellers, and this review will have no impact on the seller, but on the manufacturer.
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