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Customer Review

41 of 42 people found the following review helpful
1.0 out of 5 stars horrible product, horrible customer service, August 31, 2010
This review is from: Haier HMCM106EA 10.3-Cu-Ft Chest Freezer (Kitchen)
We received this cheap, badly constructed, malfunctioning box of trouble as a gift. After running for several months, it simply quit. All the lights were brightly lit, telling us that it was just fine, thank you very much, but as the food inside not only thawed, but began to run, melt, and reach the 90s, (tis hot in Chicago) the food inside soon reached the same, smelly, temps as garbage in dump.

When I called Haier, they refused to even listen to the serial number, and when I repeatedly said, "IT WAS A GIFT" they denied that they would honor their warranty, without a receipt from my purchase. They refused to take my name, my address, but they were willing to give me the number of a repair company.

Wait! It gets better. Honestly. I called the repair company. Gave them name, number, serial number, and asked them to send a repair man. "Sure, just one thing. What model number is it?" After I gave them this model number, they apologized, "We don't work on those model numbers."

Do not trust their products. Do not trust their customer service. Do not have anything to do with this company.
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Showing 1-4 of 4 posts in this discussion
Initial post: Nov 25, 2010 9:33:30 AM PST
Thank you so much for this. Of course, the price caught my eye. Fortunately, I read your review first - intelligent, to-the-point and without the histrionics generally attached to a dissatisfied customer.
I truly believe you have saved me time, trouble and money. Thank you again.

Posted on Jan 18, 2011 10:46:02 PM PST
Erik Gregg says:
Why wouldn't they take your Amazon receipt?

Posted on Apr 9, 2011 9:05:10 AM PDT
NotSteve says:
This can be summed up in three words:

MADE IN CHINA

Posted on Aug 30, 2011 3:43:25 PM PDT
bmann494 says:
I'm with the last person... THANK YOU!!! My eye also was drawn to the attractive price. After reading your review, I owe you a great deal of grattitude for saving me this kind of frustration. So again, thank you!
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