Customer Review

16 of 39 people found the following review helpful
5.0 out of 5 stars Canopy Fast Friendly Prompt Customer Service and Im not yet a customer, October 10, 2011
This review is from: Canopy 3-Year Laptop Computer Accidental Protection Plan ($1000-$1250) (Personal Computers)
So I actually am saving to buy a computer but because I knew the one I had in mind I started checking out canopy and squaretrade warranties. I was a bit discouraged because Squaretrade can send you refurbished parts and their warranty ends when your computer breaks. Online I found out that Canopy has a contract with Amazon that if you bought the computer new from Amazon they will send you new parts if it breaks and needs repair. I still had a few questions so I emailed Canopy that night and by the next day to my surprise they had actually responded already. Thier warranty does not end when the computer breaks down (unless it's a total break down that is completely unrepairable but then you wouldn't need the warranty anyways after that happens but they would still send a refund up to a certain percentage for the unrepairable computer so don't worry)but at the 3rd or 4th year or after 4 repairs on the same computer for the same repairs from my understanding. So then I asked about how to order from them as the $1200 computer by this time apologizing for asking them another question within my thank you response and they responded the next day and was very polite and directed me to how I could order it for the $1200 computer. I am not even a customer yet and they were prompt friendly and gave fast responses. It made me feel like maybe I was in good hands after all. Thanks Canopy!
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Showing 1-2 of 2 posts in this discussion
Initial post: Aug 29, 2012 9:40:31 AM PDT
John Laden says:
This isn't a real review. You didn't even file a claim yet and you gave them 5 stars?

I'm beginning to wonder if these reviews are fake.

In reply to an earlier post on Sep 30, 2012 2:00:01 PM PDT
Explorer says:
agree John.. not one of these reviewers even had to use it.. and many have only one review listed.. I think I rather go with Square Trade
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