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Customer Review

71 of 82 people found the following review helpful
1.0 out of 5 stars Nikon customer service is terrible, April 30, 2012
This review is from: Nikon Coolpix S9300 16.0 MP Digital Camera - Black (Discontinued by Manufacturer) (Electronics)
I had this camera for 3 months of light use, when the lens mechanism failed and I had to ship it to Nikon for service. It has been on "Parts Hold" for 3 weeks, and any attempt to get more information or request a simple replacement has been impossible. The person you can talk to knows very little and will not forward you to someone with more authority to help. The company seems to care very little about customer satisfaction, and I am worried about the overall quality of this camera based on the early failure of the lens system. Also, why does the Nikon service center have to wait for weeks to get parts from Asia? It seems at least one other reviewer on this site its having the same experience. I doubt that I will ever buy another Nikon product. Oh, by the way, the picture quality is OK. Chris Snyder
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Showing 1-1 of 1 posts in this discussion
Initial post: Dec 7, 2012 9:26:24 AM PST
A. Vane says:
I've found their customer service to be poor also, even for in-warranty items. Its almost like try to take your car in for warranty work. All they want to do is try to avoid honoring the warranty. I won't buy from Nikon again sadly.
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