Customer Review

4.0 out of 5 stars Wonderful items - Mount broke after several months :(, March 25, 2012
Verified Purchase(What's this?)
This review is from: Motorola 89396N Window Mount for Motorola Droid A855 (Electronics)
I couldn't be more pleased with the items included in this set and I use them nearly every single day. However, after maybe 6 months the plastic wing-nut broke on the mounting arm and now you must use a small wrench or equivalent to adjust it if needed (metal bolt with molded plastic "ear" to enable adjustment). This is a real disappointment because I did not have the mount very long before it crapped out the way it did. I wasn't bent out of shape because the mount broke after a short time because we all know sometimes things just break and that's life. However, I was disappointed because Verizon wouldn't simply replace the mount. Aside from that it's a great little setup :)

The overall quality of everything is truly excellent but the plastic wing-nut "ear" just broke off in my hand. I have THREE of these mounts, one for my A855 Droid and two more for my Droid-X phones. Although the case portion the phone snaps into is different for each phone, the mount itself is identical to each other regardless of the phone model. It was smart of Motorola to manufacture this product this way, however out of three suction-cup mounting systems TWO of them have broken in the same place . . . the plastic molded wing-nut. After checking with other Droid users online in a Moto Droid forum it turns out a LOT of people have this specific problem with their mounts as well. And it always breaks in the same place . . . the wing-nut. And one of them broke upon the very FIRST use right out of the box! In this case it was a spare that had been sitting in the box at least six months and I had to use it only because the first wing-nut broke. So you can imagine my enthusiasm after the second one broke in the same place, all within a half-hour of each other!! So far the *third* mount wing-nut is intact and has not broken yet. But I already purchased a replacement all-metal wing nut from Home Depot for when it does.

This is indicative of a manufacturing issue rather than a mere isolated incident. I contacted the manufacturer but they wouldn't replace my two broken mounts, which is seriously disappointing. The only good thing about this is I am still able to use both broken mounts only because I replaced the original metal bolt with an all-metal wing nut from Home Depot. I simply brought the defective bolt in the store with me and matched it up with a wing-nut they carry and I was on my way in no time with a 100% all-metal wing nut setup :)

Good product that has a poorly made plastic-molded securing system.
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No

Be the first person to comment on this review.

[Add comment]
Post a comment
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Amazon will display this name with all your submissions, including reviews and discussion posts. (Learn more)
Name:
Badge:
This badge will be assigned to you and will appear along with your name.
There was an error. Please try again.
Please see the full guidelines here.

Official Comment

As a representative of this product you can post one Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
The following name and badge will be shown with this comment:
 (edit name)
After clicking the Post button you will be asked to create your public name, which will be shown with all your contributions.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.  Learn more
Otherwise, you can still post a regular comment on this review.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
 
System timed out

We were unable to verify whether you represent the product. Please try again later, or retry now. Otherwise you can post a regular comment.

Since you previously posted an Official Comment, this comment will appear in the comment section below. You also have the option to edit your Official Comment.   Learn more
The maximum number of Official Comments have been posted. This comment will appear in the comment section below.   Learn more
Prompts for sign-in
 


Review Details

Item

Reviewer


Location: South FL

Top Reviewer Ranking: 301,064