Customer Review

51 of 65 people found the following review helpful
4.0 out of 5 stars Great product but setup can be tricky., July 12, 2012
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This review is from: Belkin WeMo F7C027fcAPL (Discontinued by manufacturer) (Electronics)
While I am not an IT administrator, I am the person friends and family come to with computer and home network issues. That being said, the setup of the first outlet was very simple and everything worked as should. After over an hour of changing network settings, restarting the device and following all of the other hints from the website, I still have not been able to get the second outlet to show up on the app. This product is not ready for the mainstream yet - pretty disappointing for a Belkin product as most of their products that I have used work very well. I will probably return both as I want to use one app to control all of my outlets and lights.

UPDATE: Finally got both of them working after multiple resets and deleting the app on the iphone and then re-downloading. Once the firmware updates were applied to both outlets things started to work. Now that it is working I am quite happy with it.
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Tracked by 1 customer

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Showing 1-4 of 4 posts in this discussion
Initial post: Jul 13, 2012 10:11:48 AM PDT
Belkin Cares says:
Hi The Mixer,

Thanks for writing. Please drop us a line at customercare@belkin.com and we can help you out with the issue you are having.

Best Regards,
Belkin Support

In reply to an earlier post on Dec 3, 2012 10:55:48 AM PST
Patrick Law says:
having serious issues setting up weMo - can someone help? I am not able to get the switch to appear in the list of switches - after several attempts to get the thing set up which finally worked - please email me

Posted on Dec 13, 2012 11:06:33 PM PST
if you are happy why did you not upgrade the 3 stars?

In reply to an earlier post on Dec 14, 2012 5:45:41 AM PST
The Mixer says:
Ok George, I've boosted it to 4 stars. I am using it all the time now and my Christmas tree and lights are running on two WeMo's which is really great. My initial disappointment was based on the fact that there are many products out there that can do this kind of thing, but the WeMo was supposed to be ultra simple and the initial setup was more complicated than I would've hoped. They have been very good about doing updates to the app and the device firmware so I would imagine that setting up a new system today would be much easier.
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