11 of 15 people found the following review helpful
I would probably liked it if it didn't arrive DOA,
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This review is from: ASUS N56VM-AB71 Full-HD 1080P 15.6-Inch Laptop (Personal Computers)
I was hoping to give a good review for this laptop since it seemed to be a real nice computer. I opened the poorly packaged box which was just a bit larger than the Asus box itself and plugged it in. On first boot I heard a few weird noises coming from under the hood, but thought nothing of it. The process to get to the "Starting Windows" screen took longer than I anticipated and the animated logo was hesitating and skipping. I wrote it off as a normal first-time thing. I entered my name, named the PC and then I got the blue screen of death fatal exception error. Awesome.
I powered down and restarted and during boot got a huge "ERROR" in big red letters across the screen. Awesome
I powered down again and this time I got the screen asking if I wanted to recover my system. I selected it and then it went to the same "ERROR" screen. I turned it off, put it back in the box, and requested a full refund. I suspect the poor packaging with minimal-to-no shock protection might have played into this but I will never know.
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Showing 1-4 of 4 posts in this discussion
Initial post: Oct 11, 2012 6:22:49 PM PDT
Same thing happend to me! I guess the price was too good to be true. Asus sent me a Refurb. I can't trust them anymore.
Posted on Oct 16, 2012 2:56:57 PM PDT
What vendor did you purchase it from?
Posted on Oct 16, 2012 3:48:04 PM PDT
ASUS Support says:
Dear Valued Customer,
I apologize for the issues you ran into with your notebook. We hold our quality control to the highest standards, but unfortunately, some bad units do sneak through and I do apologize. I am glad that you were able to exchange the notebook easily through Amazon though. For future reference, if you have any questions, issues or concerns regarding an Asus product, please feel free to shoot me an e-mail. I can be reached at email@example.com. I'll be happy to answer any questions that you might have.
ASUS Customer Loyalty
In reply to an earlier post on Oct 22, 2012 9:50:30 AM PDT
Preston Thomas says:
If your product was DOA, you should have received a new laptop or a full refund (like T. Hansen)... not a refurbished item. Are you sure about this?
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