Your Garage botysf16 Amazon Fashion Learn more nav_sap_plcc_ascpsc PME Fire TV Stick Subscribe & Save Patriotic Picks Shop-by-Room Amazon Cash Back Offer WienerDog WienerDog WienerDog  Amazon Echo  Echo Dot  Amazon Tap  Echo Dot  Amazon Tap  Amazon Echo Starting at $49.99 All-New Kindle Oasis Segway miniPro
Customer Review

11 of 15 people found the following review helpful
1.0 out of 5 stars I would probably liked it if it didn't arrive DOA, October 10, 2012
Verified Purchase(What's this?)
This review is from: ASUS N56VM-AB71 Full-HD 1080P 15.6-Inch Laptop (Personal Computers)
I was hoping to give a good review for this laptop since it seemed to be a real nice computer. I opened the poorly packaged box which was just a bit larger than the Asus box itself and plugged it in. On first boot I heard a few weird noises coming from under the hood, but thought nothing of it. The process to get to the "Starting Windows" screen took longer than I anticipated and the animated logo was hesitating and skipping. I wrote it off as a normal first-time thing. I entered my name, named the PC and then I got the blue screen of death fatal exception error. Awesome.

I powered down and restarted and during boot got a huge "ERROR" in big red letters across the screen. Awesome

I powered down again and this time I got the screen asking if I wanted to recover my system. I selected it and then it went to the same "ERROR" screen. I turned it off, put it back in the box, and requested a full refund. I suspect the poor packaging with minimal-to-no shock protection might have played into this but I will never know.
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No

[Add comment]
Post a comment
To insert a product link use the format: [[ASIN:ASIN product-title]] (What's this?)
Amazon will display this name with all your submissions, including reviews and discussion posts. (Learn more)
Name:
Badge:
This badge will be assigned to you and will appear along with your name.
There was an error. Please try again.
Please see the full guidelines here.

Official Comment

As a representative of this product you can post one Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
The following name and badge will be shown with this comment:
 (edit name)
After clicking the Post button you will be asked to create your public name, which will be shown with all your contributions.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.  Learn more
Otherwise, you can still post a regular comment on this review.

Is this your product?

If you are the author, artist, manufacturer or an official representative of this product, you can post an Official Comment on this review. It will appear immediately below the review wherever it is displayed.   Learn more
 
System timed out

We were unable to verify whether you represent the product. Please try again later, or retry now. Otherwise you can post a regular comment.

Since you previously posted an Official Comment, this comment will appear in the comment section below. You also have the option to edit your Official Comment.   Learn more
The maximum number of Official Comments have been posted. This comment will appear in the comment section below.   Learn more
Prompts for sign-in
  [Cancel]

Comments

Track comments by e-mail
Tracked by 1 customer

Sort: Oldest first | Newest first
Showing 1-4 of 4 posts in this discussion
Initial post: Oct 11, 2012 6:22:49 PM PDT
Same thing happend to me! I guess the price was too good to be true. Asus sent me a Refurb. I can't trust them anymore.

Posted on Oct 16, 2012 2:56:57 PM PDT
TimeSkip says:
What vendor did you purchase it from?

Posted on Oct 16, 2012 3:48:04 PM PDT
ASUS Support says:
(MANUFACTURER)
Dear Valued Customer,

I apologize for the issues you ran into with your notebook. We hold our quality control to the highest standards, but unfortunately, some bad units do sneak through and I do apologize. I am glad that you were able to exchange the notebook easily through Amazon though. For future reference, if you have any questions, issues or concerns regarding an Asus product, please feel free to shoot me an e-mail. I can be reached at cl-tien@asus.com. I'll be happy to answer any questions that you might have.

Best Regards,

Tien
ASUS Customer Loyalty

In reply to an earlier post on Oct 22, 2012 9:50:30 AM PDT
If your product was DOA, you should have received a new laptop or a full refund (like T. Hansen)... not a refurbished item. Are you sure about this?
‹ Previous 1 Next ›

Review Details