Customer Review

57 of 62 people found the following review helpful
5.0 out of 5 stars Safety first, convenience second and customer service everytime, March 9, 2012
This review is from: Britax Chaperone Infant Car Seat, Cowmooflage (Prior Model) (Baby Product)
As a first time parents my husband and I knew nothing about infant carriers. After months of research (from day one of finding out we were expecting) we both agreed this was the best choice. The safety features of this infant carrier, to us, out weight the "inconveniences" of other's complaints. The base installation into our Chevy Equinox and F250 were very easy and with thte base/carrier together they fit just fine. (My husband is 6'2 and does not have to adjust the passenger seat in my chevy). As far as the complaints about shopping carts and dinning high-chairs, you should never have an infant carrier on the front of a shopping cart (even if it says they are specially made for it, they aren't) and restaurants will accomodate space for your carrier/stroller combination so there is no need to "create a contraption" to hold the carrier as you eat. So the fact that while in the carrier, on the road, your child is as safe as can be is the only thing that should matter.

When the recall notice came out we followed the simple directions and in less than 2 minutes on the phone with customer service our seat was registered and we were informed we purchased before the recall date. The man was very friendly.
We registered for the Baby Trend Snap-n-Go stroller to use while our daughter was going to be in the carseat. However because we liked the Britax seat so much we decided to research again the Britax strollers. We decided during the 8th month to return the Snap-n-Go and ordered the Britax B-Agile from Amazon. (Awesome stroller!! Very light weight! I'm 9mo pregnant and able fold and go with one hand!)We are so happy we made that change. Before the stroller arrived I went to the Britax website to see exactly how the carrier connects to the stroller. I found that if you order them seperately you do need to have the "click-n-go" system sent to you. Britax sends it to you for free. Since the stroller had not arrived yet I was worried they could not help me since it was not registered. I called Britax anyway to see if they could get it in the mail as I was afraid it would take a few weeks. I did not have my carrier information with me and she was able to pull everything up by my name from the first time we registered. She double checked all of our information and said they would be in the mail the next day and sure enough 3 days later we had the package. She was really nice and wished us the best of luck with our new addition to the family. Talk about customer service! They are 2 for 2 so far.

I put everything together in a matter of minutes and my husband and I are very pleased with it all!! I have been practicing removing the carrier from the base and then from the stroller. It's all so simple. I will be having a C-Section in less than 2 weeks and I feel that as soon as I am able to do things for myself, I will be just fine when the hubby is not around.
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Showing 1-1 of 1 posts in this discussion
Initial post: Jul 17, 2012 6:24:44 AM PDT
springsandra says:
Do you still love the car seat now that your baby is here? Any problems with the straps or adjusting them? Is it still light enough to carry around yourself ever? Thanks!
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