6 of 7 people found the following review helpful
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This review is from: Essick Air MA1201 Whole-House Humidifier, White (Misc.)The first unit that I received from the vendor was defective. After calling each of the phone numbers (there were 3 different ones) and being told that yes, the unit was defective and to return it, I had to wait more than a week to get a pre-paid return label. Fortunately I had kept the shipping container. Several days after the defective unit was received by the vender, I got a notice that a replacement was to be sent soon and indeed a replacement unit arrived a few days later. The replacement unit has been working as it was described to function and if the amount of water that I have to add to the unit is any indication, the unit that I have now puts a lot of water vapor into my household air and makes a positive difference in comfort.
So I am disappointed that because of the original unit being defective and the time that elapsed before it could be replaced, I did not have the humidifier for about a month of the time of year when it would have been most useful. On the other hand, while the process was slow, the customer service person I dealt with and with whom I had numerous e-mail exchanges was attentive and helpful. I hope the unit that I have now will hold up for a number of years. We'll see.