16 of 19 people found the following review helpful
Handle Twisted First Time Using it,
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This review is from: American Tourister Luggage Splash 25 Upright Suitcase (Misc.)
I don't know if I should blame Jet Blue's luggage handlers or American Tourister but this was broken and made unusable the very first time I used it. The handle was stuck inside and only came out with a great deal of effort and then only halfway and twisted. Very sad. It is so pretty and really easy to distinguish from other people's luggage. I selected it based on it being very lightweight, maybe that was the problem.
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Showing 1-2 of 2 posts in this discussion
Initial post: Feb 19, 2014 5:10:54 PM PST
I had the same experience. When the suitcase came off the luggage carousel the first time I used it, the handle would not pull out. After a great deal of struggle, I finally was able to get it to come out partway, but no amount of pulling would budge it any further. What a disappointment, I had a very cheap set of luggage that has held up much better!
In reply to an earlier post on Mar 9, 2014 10:05:32 AM PDT
I hope you each returned it or exchanged for a new one. Either it is defective, or perhaps the airline used the handle to load, didn't retract it, broke it, then jammed the handle back in.
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