Customer Review

9 of 12 people found the following review helpful
1.0 out of 5 stars They will not honor their warranty, July 20, 2010
This review is from: SquareTrade 3-Year MP3 Accident Protection Plan ($200-250) (Electronics)
My niece spilled a soda on my ipod touch. Good thing I had insurance, right? NO! If I had lied and told them that the incident had occurred after 30 days it would have been covered. By telling them the truth of when the incident occurred, I was denied. They only cover the ipod for incidents occuring after 30 days. BOGUS!!!
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Showing 1-4 of 4 posts in this discussion
Initial post: Jul 23, 2010 9:41:02 AM PDT
Hi Mr. Matthews,

Unfortunately, we do have a 30 day exclusion on our warranty for damage issues. Due to the high risk of damage warranties, we did have to implement this exclusionary period.

If you haven't already been offered a refund on your warranty, please contact me at johnhelps@squaretrade.com and I'll make sure that it gets processed right away.

Thank you,

John H, SquareTrade

In reply to an earlier post on Aug 2, 2011 3:23:43 AM PDT
cheetah says:
You broke the thing, then bought insurance?

In reply to an earlier post on Aug 2, 2011 3:24:06 AM PDT
cheetah says:
You broke the thing, then bought insurance?

In reply to an earlier post on Aug 2, 2011 7:57:26 AM PDT
M. Matthews says:
Nope. I bought insurance before the thing broke.
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Location: Ventura, CA

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