Customer Review

The manufacturer commented on the review belowSee comments
49 of 56 people found the following review helpful
1.0 out of 5 stars Never buy CISCO/LINKSYS Again, September 27, 2011
Verified Purchase(What's this?)
This review is from: Linksys E3200 High-Performance Simultaneous Dual-Band Wireless-N Router (Personal Computers)
Pros: Easy Set-up and wireless is great. Good admin interface.

Cons: Died in less than 2 month. This in itself is not bad., but getting an RMA out of CISCO/Linksys was terible. There call center seems to be Indian, and they are determined to get all the way through their service script even if the router is dead. I wonder if CISCO pays them by the hour. Took me 58 minutes on the phone to get an RMA on a dead router. Not very cost effective considering their payout and they made me so angry I'll likely start recommending against CISCO at work. Our IT budget is somewhere north of 1.5 mil a year. Their attitude toward customers is terrible.

Other Thoughts: BTW, this is I think the only review I've taken the time to write. I've been in IT since the early 80s, and never felt strong enough either way. That's how strongly I feel about this whole thing.
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The manufacturer commented on this review(What's this?)
Posted on Sep 28, 2011 4:39:10 PM PDT
Hi Steven, customer support is important to us and I will pass along your feedback immediately. With your case number I can ensure that we address the time it took, and reach out to you directly if necessary.

Would you please reply here with the case number? Thank you.
 
 
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A comment by the manufacturer   (What's this?)
Initial post: Sep 28, 2011 4:39:10 PM PDT
Last edited by the author on Oct 7, 2011 4:07:01 PM PDT
Hi Steven, customer support is important to us and I will pass along your feedback immediately. With your case number I can ensure that we address the time it took, and reach out to you directly if necessary.

Would you please reply here with the case number? Thank you.
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