Customer Review

158 of 176 people found the following review helpful
3.0 out of 5 stars Don't Order Two If..., November 23, 2010
Verified Purchase(What's this?)
This review is from: Lite-On LightScribe 24X SATA DVD+/-RW Dual Layer Drive IHAS424-98 - Retail (Black) (Electronics)
This is a great burner. Easy to install, easy to use, good included software (including Nero Express 9), all for a good price.

The only caveat is you can't put two in the same Windows computer. Windows can't recognize more than one of these. LiteOn is aware of the problem but does not have a fix as of this writing. Tech Support says they are working on a firmware upgrade but they don't know when it will be available.

UPDATE 8/16/2011: The answer I got from LiteOn is, "It is Microsoft's fault." If you buy two (or more) at the same time, as I did, you probably get devices with sequential serial numbers. Windows reads device s/n's from left to right. If there are more digits than Windows can read, as these apparently have (they didn't say how many it was), XP (and maybe others) truncates the s/n so it looks to Windows like they both have the same s/n. The OS then disables the first one. The support guy I talked to said there was no fix. I think this is pretty lame, since this is a known OS quirk. LiteOn should have a work-around for this. I have deducted one star.

UPDATE 10/01/2011: After a third call to LiteOn support and getting the same response, I asked to speak to a supervisor. After a brief discussion, we went thru a series of steps and obtained the serial no. and firmware version of the operational drive thru Windows. We discovered my drive had very old firmware. He directed me to LiteOn's Web site Download/Utilities page. From there I downloaded their "SmartPack - Firmware Auto Upgade Program for Optical Storage Products" program. I installed the program and updated the firmware to both drives, and now both work on my system.

I am still giving the product 3 stars because of the poor tech support. I spoke to three different techs on three different occasions and got the same line from all three. All should have known how to get the serial no. of the drive without pulling it and how to obtain the firmware version. At the very least all should have directed me to the Web site for the above mentioned software. (According to the supervisor, it was available when I made the first call in November, 2010.) Had any of them done their job I would have resolved this problem last November.
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Comments

Tracked by 2 customers

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Showing 1-10 of 17 posts in this discussion
Initial post: Jan 13, 2011 9:47:45 AM PST
Last edited by the author on Jan 13, 2011 9:48:13 AM PST
L. Stan says:
I had the same problem here, installed 2 of these, (before reading your feedback, and my computer did not recognize both of them, only 1)

Posted on Jan 29, 2011 9:24:55 AM PST
SuperCourier says:
Eesh...good call, thanks for mentioning it. What operating system are you using, and do you know if the problem is specific to that environment? Do you use a 32 or 64 bit OS? Thanks again.

In reply to an earlier post on Jan 31, 2011 1:56:25 PM PST
Last edited by the author on Feb 5, 2011 9:20:04 AM PST
Boilermate says:
I'm using XP SP2 32 bit.

Posted on Mar 16, 2011 5:33:55 PM PDT
George says:
Thanks for this update, I was just about to buy 2. Has this changed in those 4 months?

Posted on Apr 14, 2011 4:01:14 PM PDT
shannon says:
Does this burner work with Windows 7? Interested in Lightscribing CDS

In reply to an earlier post on Jun 27, 2011 9:11:34 AM PDT
Ben says:
I have EIGHT of these in one pc. they all work fine simul.

win7

In reply to an earlier post on Jun 28, 2011 7:12:38 AM PDT
Last edited by the author on Jun 28, 2011 7:14:57 AM PDT
SuperCourier says:
Wow...do you use 64 bit? Just curious--what do you do with 8 in one PC? Seeing as your one review is of lightscribe discs, I'd guess the answer is "burning a hell of a lot of CDs..." :)

Posted on Jul 29, 2011 10:37:38 PM PDT
I have 6 in one PC, all work fine. Win 7 64bit...........

In reply to an earlier post on Sep 22, 2011 12:37:45 PM PDT
Ilya Byk says:
And what do YOU do with WITH ALL of your drives??

Posted on Nov 5, 2011 12:07:43 PM PDT
I have 19 in mine & my dad can whup your dad!!
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