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This review is from: GO! with Microsoft Access 2007, Volume 1 (Spiral-bound)Book NEVER came, they shipped another NEW one within a few days. It was way later than expected and I didn't have it in time for class. However, they did resolve the problem by sending another book when the first one never came. Book was in great condition. They gave the option of sending another book or giving me my money back. Great customer service, but shipping methods really need improvement!