Customer Review

1.0 out of 5 stars Warning - Neat 5 registration does not work, October 5, 2010
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This review is from: NeatReceipts Mobile Scanner and Digital Filing System - PC (Office Product)
Just upgraded to the Neat 5 software, what a disaster!

The software forces you to register before it will boot. If you are not on-line, it crashes with an error message saying that you must be connected to the Internet to use the software (not sure if this is just registration or every time). When you try to register, it forces you to create an account so that they can peddle some questionable add-ons, and then takes you to a dysfunctional registration screen. The registration app forces itself to the top level of the screen, and will not let you display any other files while you are entering the registration key. This is a problem for people like me who use scanners in places where we don't have access to printers. Attempting to bring up a file causes the registration app to blank the registration key.

After four tries (and several hours) I am not even able to get the registration to work. I suspect that at least part of the problem is a compatibility problem with the software environment I However, clearly a part of the bugs in Neat 5 are also conflicting requirements from Neat's marketing and security departments.

At this point in time, I cannot even get the registration to work, never mind the rest of the application.

Tried getting support from their web site, but found only "self-serve". Tried filing a note from the account they had me create, but that functionality is not working either.

Time to buy another scanner. Pretty sad - the original software was functional and got the job done, but their software has been going downhill for years. I guess it finally hit bottom.
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