Customer Review

21 of 23 people found the following review helpful
5.0 out of 5 stars Visionary, March 6, 2012
This review is from: American Icon: Alan Mulally and the Fight to Save Ford Motor Company (Hardcover)
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Simply put, Ford is now exciting. Bryce Hoffman explains why and how. Alan Mullally was brought in to save a legend from itself, and he did just that. The Mulally model will probably be studied and taught for decades. Ford's culture was poisonous at so many levels. Bad products, bad policies, and a toxic culture of backstabbing and oneupmanship had culminated in what would be an inevitable end. Executives bugged each other's offices, phones were tapped, vehicles were overproduced and later sold at discounts; and that culture was decades old. Henry Ford started it all when a bunch of guys went behind his back, made some improvements to the Model T, and delivered a prototype. Ford destroyed it with a sledgehammer.
Bryce Hoffman was given unprecedented access and provides direct quotes from many of the defining moments and situations that occurred over the last decade, including talks with the Chrysler and GM CEOs, Ben Bernanke, Hank Paulson, candidate Obama, the Ford heirs, and so on. There have been complaints that the book is overly optimistic bordering on worshipful. Well, all you need to do is look at the product. I walked around a dealership. Ford's new vehicles look great, and the company now has the highest quality rating for a non-luxury brand. In the book you read about the current advertising campaign that was conceived several years ago. Ford started off with 'One Ford' or something, and as quality improved, Mulally wanted to move to interviews with customers impressed with the new product; in other words using actual customers to sell great vehicles. And that is exactly what is happening today.
Mr. Hoffman has been an auto industry reporter for a number of years and knows what stories are relevant, where the bodies are buried, and where the shovels are at.
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