Customer Review

23 of 37 people found the following review helpful
1.0 out of 5 stars Worst Amazon Experience Ever, February 8, 2011
= Fun:1.0 out of 5 stars 
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This is what i bought. pThe Xbox 360 Arcade console is everything you need to hit the ground running. Plug in the console and connect the wireless controller and youre playing. Play together today with Xbox 360 Arcade, including the Xbox 360 console, wireless controller, and memory unit for game saves. /p That is directly copied and pasted from the product description. I get my package in the mail and its only the console. I emailed Retro Records about it on the 31st of Jan. He got back to me last night with a one sentance response. "If you read the descripton it clearly states this unit is for parts only." Where in that description does it say anything about for parts only? Not only that but the console was supposed to come with everything i need to play such as a controller and power brick and AV hook up. It came with none of that. I have yet to test the xbox because i had to buy everything separate. SO once the rest of the parts come in the mail i will find out if the console actually works. THIS IS FALSE ADVERTISING
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Showing 1-4 of 4 posts in this discussion
Initial post: Feb 13, 2011 10:40:36 AM PST
B. Ngo says:
Did you buy the xbox 360 used? When you click the "used" link at the top page, it brings you to a list of merchants that are selling used items. Under each listed merchant, there's an additional description of the condition of the product they are selling. I had to learn the hard way about this too.

In reply to an earlier post on Feb 14, 2011 3:25:29 PM PST
i just bought this console too and it said the same thing...Nowhere did it say it was broken. I checked it about 5 times before i bought it. When i received the xbox there was only the xbox and nothing else. It came with a paper that said it was broken . But it was no where to be found when i got it or even now. i am very dissapointed. that was a total waste of money.

Posted on Sep 5, 2011 9:57:20 AM PDT
Last edited by the author on Sep 5, 2011 9:58:42 AM PDT
Kyle Luce says:
Actually he is correct... You really need to read the product description. This is a common problem on Amazon. It is slightly less your fault though, since it seems 60% of customers don't understand this, and yet this is how the Amazon system is structured (item details are given when you click on the item before adding your your cart).

As a tip: the entire details of the transaction are also emailed to you, as well as referenceable when you login to your account.

However the Amazon seller is VERY wrong in his approach to customer service. It is detestable. I always email my customers before I send ANYTHING that has omissions or variations from the norm.

In reply to an earlier post on Sep 5, 2011 9:59:57 AM PDT
Kyle Luce says:
Check your email and repost here. I am trying to get to the bottom of this common issue. I am fairly certain the product details (if correctly stated by the seller) would be there. But I am curious about any errors.
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