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Customer Review

1,843 of 1,962 people found the following review helpful
1.0 out of 5 stars Two thumbs DOWN to the surge protector and its "warranty"!, September 14, 2010
This review is from: Belkin BE112230-08 12-Outlet Surge Protector (Electronics)
I had a power surge in my house. The only thing items that got damaged were the ones on this surge protector. It made loud pops, smoked, and arced until I unplugged it. I called file a claim but the policy is such that

1) you only get reimbursed for the value you could resell your damaged products before the damage occurred
2) you have to go to a repair store (lugging your tv and electronics) and pay the repair store to give you a quote ($40 fee) just to have a chance at a refund
3) you have to pay to mail back your surge protector
4) Belkin may request you to mail your damaged devices for them to check at your own cost (seriously, mail my dead tv?!?)

After multiple phone calls with Belkin (whose customer service is polite), I've come to the following conclusions. This is a scam. The $5 surge protectors did their job. My laptops were fine. The expensive surge protector made a mess, let my equipment get toasted and resulted in a lot of hassle that didn't even help me get a replacement tv.

I wouldn't recommend this to an enemy!
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Comments

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Tracked by 14 customers

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Showing 1-10 of 69 posts in this discussion
Initial post: Dec 24, 2010 4:27:14 PM PST
Dan says:
Readers, note that this review is not an Amazon Verified Purchase.

Posted on Dec 29, 2010 8:10:47 AM PST
disilluzion says:
I agree with you on the "warranty" part of it. I had a Belkin UPS that died and also started my PSU on fire. After multiple emails and phone calls I had to use the BBB to get a refund, but they only refunded the price of the UPS and not the PSU, which is supposed to be covered by them.

I went through so much trouble to just get a UPS refund that I let the PSU go; it was under warranty anyway and replaced for free by the manufacturer.

Never again, Belkin, never again.

In reply to an earlier post on Dec 29, 2010 2:57:41 PM PST
Ben Kelley says:
I'm very glad I went with a Panamax surge protector after reading this review - thank you!

Posted on Jan 3, 2011 1:34:55 PM PST
Last edited by the author on Jan 3, 2011 1:36:10 PM PST
Anonymous says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on Jan 5, 2011 8:42:56 AM PST
Lora Haines says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Jan 5, 2011 8:46:17 AM PST
disilluzion says:
This isn't an insurance policy; it's the warranty that comes with the product. Nothing consumers can do to change the coverage on it.

Posted on Jan 5, 2011 3:50:33 PM PST
Last edited by the author on Jan 5, 2011 4:47:16 PM PST
Jer says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Jan 13, 2011 9:57:13 AM PST
Mark Twain says:
I don't think is advice has real meanings: can we just unplug 100+ stuffs? What if we were not at home? If it is a direct lighting strike in the backyard, even AC unit can be toasted, but things should be safe for other cases. Maybe surge protector is a hoax after all?

Posted on Jan 13, 2011 10:24:14 AM PST
J. Cullen says:
ALL of the so called "warranties" provided by surge protectors are scams. They have so many loopholes that it is ridiculous.

Posted on Jan 13, 2011 9:23:39 PM PST
nutjob says:
Love these people here who say "you should have unplugged your equipment". So what is the point of paying for this device then? The "insurance" is a scam. They should be called out for the misrepresentation. It's a marketing gimmick, they do everything they can to avoid paying out.
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