Customer Review

22 of 26 people found the following review helpful
1.0 out of 5 stars Make sure to read this. UPDATED, November 11, 2011
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This review is from: Alesis iO Dock Audio Interface for iPad (Personal Computers)
Amazing before, yet I am not sure you should buy it. I would not, here's why:

UPDATED 11/22/11: Just changed my review of 3 stars to 2 stars. Alesis says it's apple fault, and it might as well be, however, they continue to sell without letting customers or vendors know of the compatibity issues. On their support forum, they have been deleting the posts that people complains about it. That is just wrong. Sorry Alesis, great product, but terrible support, not compatible with ipad 1 or 2, and worst of all, lack of honesty.

BEFORE iOS 5: If you are willing to use a USB MIDI Keyboard with it, STOP. Don't buyt it. It will not work. The USB port in this unit is just to connect to your computer and basically does nothing but upgrade the firmware. Although ALESIS claims that it's FULLY MIDI COMPATIBLE, it's not, so don't waste your time. Keyboard will only work in MIDI if you use the old 5 pin midi cables from your keyboard to the unit. NO USB AT ALL. But okay, it's still a good product and it works until...

AFTER iOS 5: It will not work. Do a google search for IO DOCK hiss and see the problems. It's crackling/hiss noise all the way and support is not there to help you. ALESIS is now offering a mail in rebate for a free mic and headphones, which I doubt anyone will ever receive, and you can't reach them by phone either... so I guess they just want to get rid of the inventory and screw customers for a new product or because they can't fix it. But one thing is for sure, BAD BAD BAD support, and caring less for the customers.

Make up your own mind, but one thing is for sure, TODAY I WOULD HAVE RETURNED IT IF I COULD. Better products are yet to come, and until then, you can use functional products like the iRig series. As of right now, IO DOCK is my very fancy, $200 ipad charger...
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Showing 1-3 of 3 posts in this discussion
Initial post: Nov 17, 2011 7:17:55 PM PST
Having the same problems. No USB MIDI, and Cracking/Noise since the iOS 5 update. What a waste, I barely used it once, but too late to return it now.

In reply to an earlier post on Mar 11, 2012 9:18:53 PM PDT
Cabecha says:
A quick comment re: your comment about users not receiving the headphones and mic offered as a mail-in rebate by Alesis. To be fair, I did receive them shipped by fedex. The rest of your review might be true but that part was just your own (incorrect) assumption.

In reply to an earlier post on Mar 12, 2012 1:03:18 PM PDT
JoJo says:
Yes, you are correct about my incorrect assumption, however the product is still not working after apple's updated this month as per user's reports in their website. I unfortunatelly cannot test it, as I donated my iOdock last month, since it didn't work and Alesis did not resolve the issue for months.
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3.3 out of 5 stars (51 customer reviews)
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