Customer Review

158 of 182 people found the following review helpful
2.0 out of 5 stars Not ready for prime time, June 29, 2011
This review is from: Seagate GoFlex Satellite Mobile Wireless Storage 500 GB USB 3.0 External Hard Drive STBF500101 Black (Personal Computers)
Wow, I wish this thing worked better.

- Stutters when playing a single M4V stream, re-encoded with Handbrake at at data rate of just 1000 kbps (lower than the "standard" of 1500).
- UI is barely usable
- Subtitles are not an option when using the iOs app (but are ok when using the browser UI)

- Horrible UI - doesn't even try reading ID3 tags and displaying a music collection by artist, album, etc. It's just a list of all songs in alphabetical order. Seriously.

- Again, horrible UI. Every graphic file on the drive (including album artwork) is treated like a photo. Folder view at least uses your own collections/groupings, but astonishingly there is no slide show mode - it's one image at a time, hitting the 'Done' button to return to the file list and select another image.

I know Seagate has worked with PogoPlug in the past. I found myself wishing they'd used the PogoPlug software this time (it's not perfect, but it doesn't suck this bad).
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Tracked by 5 customers

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Showing 1-10 of 11 posts in this discussion
Initial post: Jun 30, 2011 12:54:23 AM PDT
Anthony says:
I have lots of Handbrake blu-ray rips done at 2000 kbps that play great on my iPad 2 and laptop.

Posted on Aug 30, 2011 11:44:40 PM PDT
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on Aug 31, 2011 12:46:21 AM PDT
Hmm, good detailed review of it on cnet. I seems that if you connect to it with wifi, you can only access the drive in 2 ways;
1. The drive can act as an actualy 'web' source, and so you connect to it with your pad or PCand you will be presented with an interactive web site through your web browser.
2. Through the "GoFlex Media iPad" app, so I guess this is just available through Apple's pad.

If you connect to the drive via USB, then it can act as a generic "mass storage device", I think.

That sucks. I wish pad apps were more robust; Seagate or somebody should develop an app that will act as a robust media player, where you could actually navigate through the drive's file system and click on files you want to watch/view, instead of having to go through software with big icons and newbie-esque designs or a similar web site.

In reply to an earlier post on Oct 10, 2011 8:28:35 AM PDT
WolfPup says:
<<<Daniel Watkins says:
Can't you just use it as a regular hard drive instead of needing software? Just open up the drive, and copy/paste what you want on it just like any other hard drive volume.>>>

Yes...on a PC, which defeats the purpose of the drive.

I've also found that video that plays fine in Apple's iOS Video program DOESN'T play through Seagate's GoFlex Media program...though it might play just fine through the web interface.

In reply to an earlier post on Oct 10, 2011 10:05:24 AM PDT
Why can't developers make an app that allows the same type of interface on a PC as on a smartphone or tablet? It's a bad decision of Seagate if this isn't possible and they think a pretty but unuseful interface will bring customers to them.

Posted on Oct 27, 2011 5:40:06 PM PDT
[Deleted by the author on Oct 27, 2011 5:40:24 PM PDT]

Posted on Oct 27, 2011 5:46:58 PM PDT
John Paulsen says:
Hi Bill and all --
Good news for all the people waiting for Satellite to work well with music. A new firmware update is available -- we now support: Cover art. Playlists. Sort by album, artist & genre. Photo slide shows w/music. (and better performance too)

Sorry you had to wait for this. We listened, and caught up to what you asked for. : )
Bill -- please try the new firmware and let us know what you think.
- John Paulsen, at Seagate

In reply to an earlier post on Nov 5, 2011 9:06:48 PM PDT
John Berry says:
wow! are you serious? seagate personnel is actually on this site replying to users? thats totally rad.. im being serious. thanks for the support. we must be moving back into the age of real people supporting real products once again. its nice to see a grass roots effort by corporations to listen to the people. kudos to you sir!

In reply to an earlier post on Mar 4, 2012 5:26:35 PM PST
Last edited by the author on Mar 4, 2012 5:32:09 PM PST
Hi John,
I know this post is months after yours, but I'm still finding the GoFlex satellite useless. From the time I purchased it in July it reconigized about 1600 of my 2200 songs. Now after the upgrades, it only recognize about 450, all of which are songs I purchased from Apple, via iTune. Not to mention other problems I had with my first unit. I returned it and recieved a replacement unit. After having no good experience with it, I shelved it, pulled it out tonight and can not get it to generate a Wi-Fi signal, which will result in it going back on the shelf. There are some items I think we as consumers should not have to eat the cost, this is surely one of them. I only fought the urge to return it because I thought an update or two software wise would help. However it only make it worse. There was a commercial here in Houston by Discount Tire where they show a lady throwing a tire thru the window because she didn't like it and their moto was if you don't like it, return it, I would like to throw mine thru the window at Seagate. This post is for John Paulsen with Seagate.

Posted on Jan 8, 2013 2:38:25 PM PST
Last edited by the author on Jan 8, 2013 2:38:36 PM PST
g says:
This review is dated. The firmware upgrade addressed all the issues and the satellite works great. I use it in my care where it effortlesslessly connects to every differnt type of devices (ipod, iphone, win phone, kindle fire, android tablets. Althoguh rated to three different devices simultainiusly, it will in fact easily play 720 mp4s to four devices simultainiously.
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