Customer Review

17 of 20 people found the following review helpful
1.0 out of 5 stars Samsung SMH 9187ST, May 9, 2012
This review is from: Samsung SMH1816S 1.8 Cu. Ft. Stainless Steel Over-the-Range Microwave
I brought a samsung SMH9187ST back Nov. 2010, which is the same exact microwave as the SMH 1816S with the exaact same features listed. On June 14, 2011, I had a technician come to my home to repair this unit. This unit was under warranty at the time. On May 6,2012, samsung microwave display SE on the screen. Call samsung office and they referred me to a service tech. also, stating the unit was not under warranty regardless of the last repair date. I call the service tech. office somewhere in Norcross,GA.to find out what it would cost for a visit to my home. The office employee(not the tech.) stated "the tech. visit for my area would be $140.00 to look at and replace the unit part which would cost $75.00. Total cost $215.00" The employee that was not a tech. quoted me the cause of my problem and the part that cause the problem without some even looking at the unit. Sounds like the repair company already have a lot of information without every touching or looking at this samsung microwave unit. This appears to be an on going problem with this unit even though the on thing that has change is the model number Samsung SMH1816S.
If, you have not had a problem in the first year consider yourself lucky. When you have had two problems in 18 months with this unit it is time for a recall on your product. Stay away from this microwave unless you don't mind an inconvenience and spending more money.
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Location: Atlanta,GA

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