Customer Review

163 of 218 people found the following review helpful
1.0 out of 5 stars VERY deceptive, January 18, 2011
= Fun:5.0 out of 5 stars 
Verified Purchase(What's this?)
This review is from: Borderlands Game of the Year - PC (DVD-ROM)
First off, the game Borderlands is an amazing game, very worth of purchase.

This review is rating the PRODUCT, not the game.

The product says that it includes all 4 DLC (Downloadable Content) packs. This couldn't be further from the truth.

Instead of actually including the software on the disc, like the Mad Moxxi's Underdome Riot & The Zombie Island of Dr. Ned add-on pack, it instead gives you a link and a code to gearbox's website, where it wants you to individually download all 4 of the DLCs (weighing in at approximately 1.5 to 2 GB per DLC, in .ZIP format).

Now typically, I wouldn't be too bothered with this, aside from having to wait about an hour or so for EACH DLC to download. However, I'm a service member deployed in Afghanistan. Given our already shoddy internet, it would take no less than 9 HOURS per DLC, and that's assuming it will even download properly (I'm on try #3 with The Secret Armory of General Knoxx right now, 10 hours down the drain).

If you're going to advertise saying "This product contains the following content", then it damn well better contain the aforementioned content, instead of a voucher saying "This really doesn't have the content, but you can go here to get it!".

Again, Borderlands is a GREAT game, but this is a TERRIBLE product.
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Comments

Tracked by 3 customers

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Showing 1-10 of 15 posts in this discussion
Initial post: Jan 24, 2011 10:49:19 AM PST
J. Cohen says:
Please let me know if you are unable to get this done. I would be happy to download your files and send you a thumb drive with them all.

Posted on Jan 24, 2011 11:45:36 AM PST
BX Lounger says:
that sucks dude. i hope you can get it downloaded. meanwhile be safe out there and get home in one piece. peace :)

Posted on Jan 24, 2011 12:31:50 PM PST
Last edited by the author on Jan 31, 2011 10:21:16 AM PST
Wow, didn't realize it was this bad of a product. And the company shouldn't be doing this seeing as how not everyone has high-speed internet.

I was going to buy this for my brother, but I am now going to just recommend the Steam version, which I believe offers multiple downloads, in case your hard drive crashes, or you just decide to uninstall it.

Stay safe.

A military analogy popped into my head. During a firefight, you go to crack open a box of 5.56 ammo, and inside is a "here's the combo to the unit armory, go get your ammo there."

Stay safe, and good luck!

Posted on Jan 31, 2011 10:13:50 AM PST
Update:

noreply@gearboxsoftware.com
to me

show details Jan 21 (10 days ago)

Thank you for your support request submission. A person from support will be contacting you shortly.

-------------------------------------

10 days, no reply.

Good job, Gearbox, I'm glad customers are important to you.

In reply to an earlier post on Feb 12, 2012 3:23:22 PM PST
NADA says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

In reply to an earlier post on Feb 14, 2012 11:49:53 PM PST
Last edited by the author on Feb 14, 2012 11:50:59 PM PST
T. J. Yundt says:
@NADA: That's only happening because you haven't yet setup Offline mode for Steam. It's pretty simple, it just needs to make sure the client and all your games are up to date, basically. There is a comprehensive page on it in their website's FAQ if you have trouble getting it done within the Steam client.

Posted on Mar 26, 2012 2:14:21 AM PDT
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]

Posted on Apr 23, 2012 3:52:06 PM PDT
D. Schuette says:
I just received my copy and it included the 2nd disc with the DLC.

Posted on Jun 6, 2012 3:50:12 PM PDT
Last edited by the author on Jun 6, 2012 3:50:51 PM PDT
Benjamin says:
This product now comes with a second disc w/all add-on content. Problem resolved for future customers!

In reply to an earlier post on Jul 2, 2012 6:46:39 AM PDT
S. Vanburen says:
[Customers don't think this post adds to the discussion. Show post anyway. Show all unhelpful posts.]
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